UKANDU ONUCHUKWU
Hebersham,NSW
Summary
Dynamic sales and marketing professional with a proven track record of developing and executing successful marketing campaigns, cultivating strong client relationships, and driving product improvements. Adept at using marketing analytics and CRM tools to enhance business outcomes. Skilled in project management, retail marketing, and team collaboration. A proactive communicator with excellent time management skills, seeking to bring innovative solutions and measurable results to an organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketing Manager
Zenith Bank Plc
12.2020 - Current
- Developed and executed promotional campaigns, increasing customer acquisition rates by 20%
- Designed and implemented a comprehensive digital marketing strategy, resulting in a 25% boost in online engagement
- Cultivated and maintained strategic partnerships with key clients and business partners
- Utilized customer feedback to drive innovative product improvements, leading to a 15% rise in product adoption
- Managed a cross-functional marketing team of 10 members, ensuring projects were delivered on time and within budget
- Conducted in-depth market analysis to identify emerging trends and inform strategic decisions
- Organized successful product launches that exceeded sales targets by 30%
- Negotiated and secured joint marketing contracts with corporate partners, expanding market reach
- Implemented a customer loyalty program that increased repeat business by 18%
- Spearheaded a brand repositioning project, enhancing market perception and boosting brand equity
- Monitored and optimized marketing KPIs, ensuring alignment with organizational goals
Cash Management Officer
Zenith Bank Plc
06.2016 - 11.2020
- Resolved customer payment discrepancies, ensuring a 95% resolution rate within the same business day
- Managed ACH payments, wire transfers, and direct deposits, processing over NGN 100 million monthly
- Analyzed cash flow data to prepare accurate liquidity reports for senior management
- Collaborated with the accounting team during month-end processes, enhancing efficiency by 30%
- Streamlined cash management procedures, reducing operational costs by 10%
- Partnered with IT teams to automate manual processes, enhancing operational efficiency by 15%
- Monitored and mitigated risks associated with cash handling, ensuring zero loss incidents during tenure
- Designed and implemented internal controls to improve cash reconciliation accuracy
Bank Operations Officer
Zenith Bank Plc
02.2011 - 05.2016
- Designed and implemented training sessions for junior staff, enhancing service delivery
- Delivered outstanding operational support in a high-volume banking environment, ensuring seamless daily operations
- Supervised and balanced cash drawers, reconciling transactions with 100% accuracy and compliance with banking regulations
- Managed and processed a high volume of financial instruments, including cashier’s checks, money orders, and traveler’s checks
- Implemented process improvements that reduced transaction processing time by 15%
- Resolved customer inquiries and complaints promptly, improving client satisfaction ratings by 20%
- Conducted training programs for new hires, focusing on compliance, customer service, and operational excellence
- Reviewed and updated operational policies to align with regulatory changes and best practices
Education
Bachelor of Science - Geography and Meteorology
Enugu State University of Science and Technology
01.2006
Skills
- Sales and Marketing Strategy Development
- Customer Relationship Management (CRM)
- Retail Marketing and Product Promotion
- Market Research and Analytics
- Contract Negotiation and Business Development
- Team Leadership and Collaboration
- Time Management and Effective Communication
Certification
- Managing Conflicts for Higher Performance
- Essential Selling and Marketing Skills
- Operational Risk, Sustainability, Environmental and Social Risk Management
- Basic Accounting and Financial Analysis
- Data Protection
Timeline
Marketing Manager
Zenith Bank Plc
12.2020 - Current
Cash Management Officer
Zenith Bank Plc
06.2016 - 11.2020
Bank Operations Officer
Zenith Bank Plc
02.2011 - 05.2016
Bachelor of Science - Geography and Meteorology
Enugu State University of Science and Technology
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