Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ula Bayer

Pimpama,QLD

Summary

Diligent [Desired Position] with solid background in family support and community engagement. Successfully coordinated assistance programs and built strong relationships with families to improve their well-being. Proven ability to manage caseloads effectively and utilize conflict resolution skills to address family challenges.

Overview

17
17
years of professional experience

Work History

Family Start Family Worker

Te Rarawa Anga Mua
03.2023 - 04.2025
  • Goal planning to meet family needs.
  • Support vulnerable children and reduce maltreatment.
  • Provide services that ensure the child is living in a home free of violence, abuse, neglect, physical and environmental hazards.
  • To promote health and education outcomes for children.
  • Provided crisis intervention support for families experiencing difficulties, connecting them with appropriate assistance programs.
  • Facilitated access to mental health services for struggling families by offering referrals and coordinating appointments as needed.
  • Conducted thorough assessments to identify areas of need within each family unit, developing targeted interventions accordingly.
  • Maintained detailed case notes and records, ensuring accurate documentation of all interactions with families and service providers.
  • Increased awareness of available resources through regular outreach efforts, such as home visits and community events.
  • Developed tailored case plans to address individual family needs and promote self-sufficiency.
  • Conducted regular home visits to monitor family progress, address concerns, and provide ongoing encouragement.
  • Managed caseloads efficiently to ensure timely follow-ups with families and service providers alike.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Assisted families in navigating the child welfare system, advocating on their behalf when necessary.
  • Served as a liaison between various agencies, service providers, government agencies-to ensure seamless support for families in need.
  • Built trust with vulnerable populations through consistent engagement, empathetic listening, and genuine concern for their wellbeing.

COVID WELFARE ADVISOR

Whakarongorau Aotearoa
02.2022 - 09.2022
  • Inbound and outbound calls to patients
  • Answer queries regarding covid 19
  • Answer queries that needs to be triaged to the Clinical teams
  • Call out to household contacts and educate on covid 19, Collaborated with other departments, and health care providers to determine services to refer clients too dependent on their needs.
  • Answer calls for 3 different lines, Vaccination Line, Covid Line and Healthline Line
  • Work independently from home
  • Assisted displaced individuals locate housing and other temporary assistance due to covid 19.
  • Refer patients to Nurse or Doctors for health care needs.

CUSTOMER SERVICE/Office Administration Assistant

Auckland Council
11.2015 - 12.2020
  • Work collaboratively with customers and other departments within the organisation
  • Accurately handle and record all financial transactions.
  • Ensure all customer needs are recorded and if need be to communicate with other departments if needed for an outcome.
  • Assist other service centres when they are short staffed
  • Assist with new staff with training and help with mentoring
  • Reconcile all money by the end of each shift.
  • Accountable for opening and closing of office each day.
  • Answer email enquiries to assist the Written Communications team on quiet days.
  • Review all documentations submitted for Building Consents, Resource Consents and all types of Licences ( Dog, Food, Alcohol, Premise Licenses) before recording into SAP CRM system.
  • Respond to customer query by email, phone and face to face.
  • Book holiday homes and Council owned properties system for Customers.
  • Liaise with other departments within the organisation for outcomes with customer queries.
  • Liaise with other departments with better ways to work collaboratively and efficiently especially with handling of sensitive information in customers consents.
  • Ensure all Health and Safety guidelines are met, Booked all staff for First Aid Training.

Team Leader

Auckland Council
02.2019 - 12.2019
  • Oversea both Pukekohe and Papakura office with a total of 13 Staff.
  • Attend meetings with other Team Leaders and Management in the customer service departments.
  • Organise a roster and schedules for staff
  • Organised 1:1 and assisted in progression with staff
  • Delegate tasks to staff to ensure they are completed daily.
  • Attend trainings with staff to assist other departments such as written communications teams and contact centre teams so we can assist during quiet periods.
  • Any escalations with customers I would take over and work directly with customers to find better outcomes for both parties.
  • Report monthly to Management of the progress of the team, challenges faced and if any positive output by the team.

PURCHASING ADMINISTRATOR AND SALES SUPPORT

Premier Business Print
02.2015 - 11.2015
  • Process orders over the phone, online and via email in SAP system.
  • Answer any queries via phone or email regarding products and services.
  • Request for quotes from suppliers about printing products if unable to produce internally, Place orders through Monarch system, ensuring pricing placed on purchase order does not differ with quote supplied.
  • Calculate pricing Margin for Manager so he can decide what price to provide to customers.
  • Daily report is sent out to advise quotes requested from supplier, quotes sent to customer and orders that currently been placed.
  • Attend Production meetings daily to determine the need and the priorities for the upcoming week.
  • Liaise closely with other suppliers for production needs, Any other duties that is required from Account Managers and Accounts.

TEAM CO-ORDINATOR

Fisher and Paykel Finance
08.2008 - 01.2015
  • Answer incoming phone queries.
  • Liaise with the Collections Department to assist customers in need with financial hardships.
  • Provide feedback to colleagues about their calls and provide real time coaching.
  • Decision reviews and call evaluations, Daily auditing for customer service department.
  • Approve journals and refunds, Document daily feedback for report to manager.
  • Deal with escalations and follow up on customer complaints and disputes.
  • Assess limit increases on credit cards upto $10,000.
  • Assist with training to new staff with phone, navigating the systems and knowing different resources for assistance.
  • Reception Duties.

Education

Diploma in Social Service -

Ringa Atawhai
Whangarei, NZ
03-2025

Diploma in Psychology

Open Polytechnic
Wellington, NZ
01-2026

Skills

  • Effective time management
  • Independent and collaborative work
  • Proficient in relationship building
  • Exercise sound judgment in sensitive matters
  • Proficient in written and oral expression
  • Behavioural support strategies
  • Maintaining professional boundaries
  • Holistic family assessment
  • Cultural awareness
  • Understanding of child development

Timeline

Family Start Family Worker

Te Rarawa Anga Mua
03.2023 - 04.2025

COVID WELFARE ADVISOR

Whakarongorau Aotearoa
02.2022 - 09.2022

Team Leader

Auckland Council
02.2019 - 12.2019

CUSTOMER SERVICE/Office Administration Assistant

Auckland Council
11.2015 - 12.2020

PURCHASING ADMINISTRATOR AND SALES SUPPORT

Premier Business Print
02.2015 - 11.2015

TEAM CO-ORDINATOR

Fisher and Paykel Finance
08.2008 - 01.2015

Diploma in Social Service -

Ringa Atawhai

Diploma in Psychology

Open Polytechnic

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Ula Bayer