Proactive Salon Manager and Sales Specialist with extensive experience in inventory control, cash flow management, and customer relations. Skilled in staff coaching, product promotion, and resolving customer concerns. Bilingual in Mandarin/English, bringing a strong sense of responsibility and adaptability to fast-paced environments. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Hi, I’m
Ula Chen
MACQUARIE PARK,NSW
Summary
Overview
8
years of professional experience
Work History
OG Beauty Salon
Salon Manager
2019.01 - 2024.08 (5 years & 7 months)
Job overview
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Dienes Silver
Salesperson
2017.03 - 2018.01 (10 months)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
ABC-MART
Sales
2017.01 - 2017.10 (9 months)
Job overview
- Mentored junior sales staff, providing training on products, services, and effective sales techniques.
- Converted prospects into sales, resulting in doubling of sales for 3 consecutive months.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Education
Lunghwa University of Science And Technology Taiwan
Bachelor of Science from Department of Multimedia And Game Science
University Overview
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client Relations
- Performance Improvement
- Product Promotion
- Bilingual Mandarin/English
Timeline
Salon Manager
OG Beauty Salon
2019.01 - 2024.08 (5 years & 7 months)
Salesperson
Dienes Silver
2017.03 - 2018.01 (10 months)
Sales
ABC-MART
2017.01 - 2017.10 (9 months)
Lunghwa University of Science And Technology
Bachelor of Science from Department of Multimedia And Game Science
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