Ulaş Ersoy
Dutton Park,QLD
Summary
Dynamic and results-driven professional with a proven track record in customer service and sales. Adept at building rapport with clients and customers, I bring excellent communication skills, a customer-centric approach, and a keen ability to identify and address their needs. With a strong background in sales, I consistently exceed targets through strategic planning, negotiation, and relationship-building. Known for my adaptability and problem-solving skills, I thrive in fast-paced environments and am committed to delivering exceptional service. Eager to leverage my expertise in customer satisfaction and salesmanship to contribute to the success of a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lagardere AWPL
Brisbane, QUEENSLAND
09.2023 - Current
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Developed key customer relationships to increase sales.
- Provided personalized service to build relationships with customers.
- Compiled reports on sales activity, progress towards goals, and other metrics.
- Created successful strategies to develop and expand customer sales.
- Provided technical support to customers over the phone or in person.
- Developed and oversaw hedging services from conception through execution.
- Met sales performance targets and exceeded customer service standards.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Retail Store Manager
Istanbul Authentic Bazaar
Brisbane, Queensland
02.2022 - 08.2023
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Prepared and submitted nightly bank deposits.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Retail Sales Associate
Istanbul Authentic Bazaar
Brisbane, Queensland
12.2021 - 02.2022
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Operated point-of-sale systems accurately to process payments from customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Delivered highly personalized service to each guest with goal of earning referrals and repeat business.
- Analyzed sales trends to maximize sales potential.
- Provided reports on sales activity, sales forecasts and quantifiable sales objective measurements to management.
Restaurant Waiter
Cafe 63
Sunshine Coast, Queensland
03.2021 - 12.2021
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided exceptional service to high volume of daily customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Meat Worker
Fresh Meats
Sunshine Coast, Queensland
10.2020 - 02.2021
- Followed safety protocols when operating machinery or handling sharp knives.
- Performed daily maintenance checks on all equipment used in the processing area.
- Performed basic repairs on machines as needed by following manufacturer instructions.
- Recorded quantity, product type, and weight for quality control purposes.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Maintained accurate records of product weights, temperatures and production times.
- Weighed cuts of meat on scales to ensure accuracy of package contents.
- Operated mechanical cutters, slicers, grinders, tenderizers, stuffers and other machines to process meat products.
- Trimmed fat from cuts of meat in preparation for further processing or sale.
Education
Certificate III - Information Technology
Tafe QLD
BrisbaneBachelor of Business Administration -
Celal Bayar University
TurkeyBachelor of Foreign Trade -
Anadolu University
TurkeySkills
- Point of sale systems
- Sales Goals
- Direct Sales
- Sales strategy
- Product and Service Recommendations
- Personal service experience
- Payment Processing
- Complex Problem-Solving
- Client Service
- Negotiation Tactics
- Flexible Schedule
- Customer Service
- Phone Etiquette
- Store Opening and Closing
- Sales goal achievement
- Time Management
- Customer Assistance
- Cash Handling
Timeline
Retail Sales Associate
Lagardere AWPL
09.2023 - Current
Retail Store Manager
Istanbul Authentic Bazaar
02.2022 - 08.2023
Retail Sales Associate
Istanbul Authentic Bazaar
12.2021 - 02.2022
Restaurant Waiter
Cafe 63
03.2021 - 12.2021
Meat Worker
Fresh Meats
10.2020 - 02.2021
Certificate III - Information Technology
Tafe QLD
Bachelor of Business Administration -
Celal Bayar University
Bachelor of Foreign Trade -
Anadolu University
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