Ula Weir
Maroochydore
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Something Very Special
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed customer returns and exchanges
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Casual Worker
Raw + Rice
01.2022 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Maroochydore State Highschool
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Adherence to high customer service standards
Timeline
Customer Service Manager
Something Very Special
01.2024 - Current
Casual Worker
Raw + Rice
01.2022 - 01.2024
Maroochydore State Highschool