Ulas Bakir
Keysborough,VIC
Summary
Dynamic leader with a proven track record at Barup Melbourne and Driver Bus Line, specializing in business administration and staff management. Excelled in enhancing operational efficiency and customer loyalty through strategic planning and relationship building. Skilled in marketing tactics and emergency response, achieving significant improvements in team productivity and customer engagement.
Overview
17
17
years of professional experience
Work History
Owner
Barup Melbourne
Prahan , Victoria
09.2016 - Current
- Led startup and creation of operational procedures and workflow planning.
- Kept up-to-date on changing liquor laws and regulations at both state and local levels.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Hired and trained new department managers to increase team oversight and productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Analyzed financial data to determine operational efficiency and profitability trends.
- Resolved customer complaints in a timely manner to maintain customer loyalty.
- Developed and implemented marketing strategies to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
Supervisor
Driver Bus Line
Mt Waverly , Victoria
12.2007 - 08.2014
- Provided customer service assistance to passengers including answering questions about routes, fares, transfers.
- Developed procedures for addressing passenger complaints in a timely manner.
- Adhered to established policies concerning employee relations issues such as discipline or grievances.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Responded quickly to emergency situations while ensuring safety protocols were followed at all times.
Education
High School Diploma -
Yildirim Beyazit Electric Technology
Turkiye01-1999
Skills
- Social media control
- Marketing tactics
- Business administration
- Staff management
- Employee development
- Hiring and staffing
- Customer relations
- Client service
- Incident reporting
- Employee training
- Safety management
- Vehicle maintenance
- Route planning expertise
- Cross-functional teamwork
- Complaint handling
- Relationship building
- Strong work ethic
- Emergency response preparedness
- Strategic planning expertise
- Team collaboration
Timeline
Owner
Barup Melbourne
09.2016 - Current
Supervisor
Driver Bus Line
12.2007 - 08.2014
High School Diploma -
Yildirim Beyazit Electric Technology