Ulas Ersoy
FORTITUDE VALLEY
Summary
Professional with strong background in customer interactions and sales. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Finance Broker
Loanie Finance
10.2024 - Current
- Provided clear communication throughout the loan process, keeping clients informed every step of the way.
- Assisted in developing training materials used to educate new hires on best practices in finance brokering.
- Kept abreast of changes in lending policies by routinely attending workshops, seminars, and webinars related to finance brokerage.
- Collaborated with colleagues to develop innovative marketing strategies, generating new leads and expanding the client base.
- Successfully closed deals with a high rate of client retention and repeat business.
- Negotiated favorable terms with lenders, securing advantageous interest rates for clients.
- Met with members to understand goals and recommend solutions to fit specific needs.
Sales Executive
Elex Massage Chairs
01.2023 - 10.2024
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
Salesperson
Domayne
05.2022 - 01.2023
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Consultant
Lagardère AWPL
06.2020 - 05.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and provided outstanding customer service.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Worked effectively in fast-paced environments.
Store Supervisor
Istanbul Authentic Bazaar
02.2021 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Retail Sales Consultant
Istanbul Authentic Bazaar
05.2020 - 02.2021
- Assisted customers with product selection, providing personalized service to meet their needs and enhance their shopping experience
- Managed inventory and ensured product displays were organized and appealing to customers
- Played a key role in daily store operations, contributing to sales growth and customer satisfaction
- Actively participated in store events and promotions, engaging with customers to drive sales
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor's Degree - Business Management
Celal Bayar University
12-2026
Certificate IV - Finance and Mortgage Broking
Institute of Strategic Management
12.2024
Skills
- Customer Relationship Management (CRM Systems)
- Strategic Sales Planning
- Team Leadership & Coaching
- Problem-Solving in Fast-Paced Environments
- Negotiation & Closing Techniques
- Sales Process Improvement
- Product Knowledge & Demonstrations
- Adaptability & Market Awareness
- Attention to detail
- Decision-making
- Relationship building
- Customer relations
Certification
- Customer Relationship Management (Starweaver)
- Sales Training: Building Your Sales Career (HubSpot Academy)
- Account Management & Sales Force Design (West Virginia University)
Timeline
Finance Broker
Loanie Finance
10.2024 - Current
Sales Executive
Elex Massage Chairs
01.2023 - 10.2024
Salesperson
Domayne
05.2022 - 01.2023
Store Supervisor
Istanbul Authentic Bazaar
02.2021 - 02.2022
Sales Consultant
Lagardère AWPL
06.2020 - 05.2022
Retail Sales Consultant
Istanbul Authentic Bazaar
05.2020 - 02.2021
Certificate IV - Finance and Mortgage Broking
Institute of Strategic Management
Bachelor's Degree - Business Management
Celal Bayar University
Similar Profiles
CLEMENT HAO KEN CHEECLEMENT HAO KEN CHEE
Finance Consultant at LOANIE FinanceFinance Consultant at LOANIE Finance
Gabrielle SmithGabrielle Smith
Financial Services Representative at World Finance (Formerly Always Money Finance)Financial Services Representative at World Finance (Formerly Always Money Finance)
Shabbir Khan MewatiShabbir Khan Mewati
Area Sales Manager. (ASM) at Bajaj Finance Ltd. (now Bajaj housing finance ltd.)Area Sales Manager. (ASM) at Bajaj Finance Ltd. (now Bajaj housing finance ltd.)