Ulemj Bat-Erdene
New South Wales, Sydney
Summary
Dynamic and customer-focused Retail and Marketing Assistant with a strong background in retail sales, customer service, and digital marketing. Proven ability to engage customers, support promotional campaigns, and thrive in fast-paced environments. Skilled in Microsoft Office, Canva, and social media platforms, with hands-on experience in in-store sales, e-commerce, and marketing coordination. Adept at multitasking, problem-solving, and building strong customer relationships while contributing to team success. Eager to apply and further develop my skills in a marketing or retail role, delivering value and driving growth.
Overview
4
4
years of professional experience
Work History
Florist Assistant
Local Flower shop (Marina Square)
, Sydney, NSW
07.2025 - 02.2026
- Assisted customer with selecting flowers and arranged bouquet based on customer request
- Prepared fresh flowers for display and sale in the shop.
- Wrapped floral arrangements and prepared orders for delivery and pickup
- Provided advice regarding proper care of plants and flower arrangements.
- Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
Retail Assistant
W Cosmetics
, Sydney, NSW
03.2024 - 09.2024
- Assisted customers with product selection and provided detailed information to enhance their shopping experience
- Operated the Point of Sale (POS) system efficiently to handle transactions and returns.
- Maintained product displays and ensured the store was clean and organized at all times.
- Supported the team in meeting sales targets through upselling and promotional activities.
- Participated in daily team meetings to improve store operations and customer service.
Marketing associate
Cloud Nine Cosmetics
03.2023 - 08.2023
- Developed engaging content for social media platforms and marketing campaigns.
- Assisted in organizing promotional events to increase brand awareness and customer engagement.
- Conducted market research to identify trends and consumer preferences in cosmetics.
- Developed email campaigns to engage customers and generate leads.
- Created content for various digital channels, including websites and social media platforms.
Retail assistant
Family-Owned Household store
01.2022 - 01.2023
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Answered store and merchandise questions and led customers to wanted items.
- Collaborated with team members to ensure efficient store operations during busy hours.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Explained information about quality, value and style of products to influence customer buying decisions.
Education
BBA - Property Management
Western Sydney University
Parramatta, NSW01-2028
Diploma - Business
Western Sydney International College
Parramatta, NSW02-2026
BBA - Economics
University of Finance Economics
Mongolia 06-2023
Skills
- Customer Engagement & Service Excellence
- Retail Sales & Visual Merchandising
- Social Media Marketing & Content Creation
- E-Commerce Coordination & Product Listing
- Team Collaboration & Leadership
Strategic Communication - Microsoft Office & Project Tools
- Point of Sale (POS) Operations
Availability
- Monday
- Tuesday
- Wednesday
- Weekends
Timeline
Florist Assistant
Local Flower shop (Marina Square)
07.2025 - 02.2026
Retail Assistant
W Cosmetics
03.2024 - 09.2024
Marketing associate
Cloud Nine Cosmetics
03.2023 - 08.2023
Retail assistant
Family-Owned Household store
01.2022 - 01.2023
BBA - Property Management
Western Sydney University
Diploma - Business
Western Sydney International College
BBA - Economics
University of Finance Economics