Luisa Fernanda Albarello Salinas
Brisbane,QLD
Summary
Friendly, reliable, and customer-focused professional with strong experience in hospitality, customer service, and team supervision. As a Catering Supervisor, I developed excellent communication and interpersonal skills, with a strong focus on creating positive customer experiences and maintaining high service standards. I am confident assisting customers, understanding their needs, handling enquiries, and working efficiently in a busy environment. I am a quick learner, hardworking, well-presented, and motivated to develop my sales and retail skills while providing outstanding customer service.
Overview
2
2
Languages
15
15
years of professional experience
Work History
CATERING SUPERVISOR
SODEXO
SANTOS MOOMBA, SA
07.2025 - 02.2026
- Coordinated daily catering operations to deliver seamless service in a fast-paced environment.
- Communicated effectively with clients, staff, management and other departments to ensure daily operations ran smoothly.
- Managed staff schedules and allocated duties to optimize team performance and meet operational needs.
- Provided professional customer service, responding to enquiries, requests and concerns in a friendly and timely manner.
- Maintained accurate daily records, reports, and checklists to support operational efficiency.
- Monitored stock levels, placed orders and maintained accurate inventory records.
- Organized priorities and managed multiple tasks while meeting deadlines and maintaining attention to detail.
FRONT DESK- ASSISTANT ADMINISTRATOR
ESS
Moranbah, QLD
12.2022 - 12.2023
- Assisted guests at reception, resolving inquiries to enhance overall guest experience.
- Answered incoming calls and emails to provide prompt and accurate information.
- Managed accommodation bookings, ensuring seamless check-ins and check-outs daily.
- Resolved resident issues promptly, ensuring satisfaction and fostering positive relationships.
- Addressed resident complaints effectively, contributing to elevated satisfaction levels.
- Facilitated retail sales transactions, enhancing customer experience.
- Compiled daily reports for clients to ensure transparency and accountability.
- Monitored food safety standards, adhering to hygiene regulations.
COSTUMER SERVICE
CAFÉ CON LE CHE
Brisbane, QLD
06.2021 - 11.2021
- Maintained comprehensive knowledge of products to enhance customer experience
- Communicated effectively with co-workers and customers to foster a positive environment
- Serve fresh food with a smile in a timely manner
- Developed and updated menus to highlight special dishes and attract customer interest
COSTUMER SERVICE - SALES
STUDIO F
IBAGUE, COL
01.2011 - 01.2013
- Delivered exceptional customer service, fostering a welcoming shopping environment that encouraged repeat visits.
- Assisted customers in finding clothing and products based on their needs, preferences, and style.
- Informed customers about products, special offers, and new collections, contributing to meeting sales targets.
- Processed sales transactions, payments, exchanges, and returns accurately.
- Addressed customer enquiries and resolved concerns efficiently, enhancing overall customer satisfaction.
- Maintained an organised, clean, and attractive store and product displays.
- Replenished stock and assisted with inventory and merchandise organisation.
- Worked effectively as part of a team in a fast-paced retail environment.
- Supported daily store operations and ensured high standards of presentation and service.
- Built positive relationships with customers through friendly communication and personalised service.
Skills
- Food safety compliance
- Inventory management
- Needs assessment
- Sales recommendations
- Customer communication
- Complaint resolution
- Relationship building
- Work efficiency
- Attention to detail
- Time management
- Multitasking skills
- Team collaboration
- Team management
- System adaptability
- Reliability and punctuality
- Interpersonal skills
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
REFERENCES
DEAN JACKSON
ASSISTANT VILLAGE MANAGER | SODEXO| SANTOS COOPER BASIN, SA
Dean.jackson@sodexo.com
Phone: 0410 400 512
MATTHEW WELLS
HEAD CHEF | SODEXO | SNOWY HYDRO PROJECT 2.0
Gary.brewer@sodexo.com
Phone: 0488 746 456 or 0423 913 817
BELINDA CARVERT
ASSISTANT MANAGER| ESS – COMPASS GROUP
BelindaCalvert@compass-group.com.au
Phone: 0459 668 349
Timeline
CATERING SUPERVISOR
SODEXO
07.2025 - 02.2026
FRONT DESK- ASSISTANT ADMINISTRATOR
ESS
12.2022 - 12.2023
COSTUMER SERVICE
CAFÉ CON LE CHE
06.2021 - 11.2021
COSTUMER SERVICE - SALES
STUDIO F
01.2011 - 01.2013