Ulupi Chauphla
Truganina,Australia
Summary
Highly analytical and results-driven Sales and Business Specialist with over 8 years of experience in business development, account management, and customer relationship management. Proven success in delivering data-driven insights, managing key accounts, and driving growth across multiple industries. Proficient in Power BI, Salesforce, and Microsoft Office Suite. Known for building long-term relationships, improving sales processes, and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
BUSINESS SPECIALIST
Officeworks
Melbourne, Australia
06.2023 - 09.2024
- Manage a portfolio of 600 business customers, generating $3.5M-$4.0M in annual sales.
- Proactively engage and build long-term customer relationships to retain, grow, and add business.
- Identify cross-category opportunities and new leads, leveraging internal teams to drive growth.
- Ensure accurate and timely quote processing, CRM updates, and customer follow-ups.
- Use Salesforce and SAP to manage data, customer feedback, and reporting insights.
- Facilitated customer inquiries and provided product recommendations for optimal solutions and sales support, with pre- and post-order and invoicing.
- Led team meetings to share updates and promote knowledge sharing among staff.
- Maintained meticulous record keeping of sales reports, revenue reports and invoices.
INSIDE CHANNEL ACCOUNT MANAGER
Milestone Systems
Melbourne, Australia
01.2023 - 05.2023
- Drove growth of video management software sales in ANZ through proactive client engagement.
- Managed sales cycles from prospecting to quoting, order processing, and invoicing, closing deals, and surpassing sales targets.
- Utilized Salesforce for pipeline management and customer interaction tracking.
- Delivered insights through data analysis and reporting to senior leadership.
- Conducted regular training sessions for partners on product features and benefits.
- Managed relationships with channel partners to enhance collaboration and support.
- Worked closely with regional sales managers to ensure alignment between corporate objectives and local strategy execution.
PRODUCT ANALYST - SALES
Milestone Systems
Melbourne, Australia
03.2021 - 01.2023
- Led the Milestone CARE software renewal program across the SPAC region.
- Built reports using Power BI and Salesforce for campaign targeting and performance analysis.
- Managed national renewals for major clients including KMART, COLES, and VICINITY.
- Collaborated with sales and presale teams to convert leads and retain clients.
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
SALES & TRAINING COORDINATOR-SPAC
Milestone Systems
Melbourne, Australia
06.2018 - 03.2021
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- Answered customer inquiries regarding products, pricing, and availability.
- Generated quotes for customers based on their individual needs.
- Organized internal and external product training, and supported APAC-wide initiatives.
- Enhanced data accuracy in Salesforce, and responded to customer product and order queries.
- Provided training support for Milestone tools and platforms.
- Help Develop training materials for new staff to enhance product knowledge.
- Organized sales documentation and maintained accurate records for reference.
- Assisted in resolving customer inquiries to improve overall satisfaction levels.
- Participated in weekly team meetings to discuss strategies for achieving goals.
APPLICATION SUPPORT CONSULTANT
Tribal Group
Melbourne, Australia
10.2016 - 06.2018
- Provided technical support for applications used in education and training sectors.
- Documented troubleshooting steps and solutions in knowledge base articles.
- Analyzed user feedback to enhance application performance and usability.
- Coordinated with development teams to escalate major software bugs efficiently.
- Assisted in system upgrades and patch management for application stability.
- Facilitated communication between clients and technical teams during support requests.
- Used SQL for data extraction, and collaborated with developers for issue resolution.
- Delivered user training and maintained accurate records in Salesforce.
Education
Master of Science - Business Information Systems
Monash University
Melbourne, VIC01.2016
Skills
- Client relations
- Operations management
- Client engagement
- Cross-functional team coordination
- Key account management
- Data analysis and forecasting
- Salesforce
- SAP
- CRM management
- Sales forecasting
Timeline
BUSINESS SPECIALIST
Officeworks
06.2023 - 09.2024
INSIDE CHANNEL ACCOUNT MANAGER
Milestone Systems
01.2023 - 05.2023
PRODUCT ANALYST - SALES
Milestone Systems
03.2021 - 01.2023
SALES & TRAINING COORDINATOR-SPAC
Milestone Systems
06.2018 - 03.2021
APPLICATION SUPPORT CONSULTANT
Tribal Group
10.2016 - 06.2018
Master of Science - Business Information Systems
Monash University
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