Um-e-Hani Shahwani
Box Hill,Victoria
Summary
I am a diligent Bachelor of Biomedical Science graduate specializing in molecular life sciences, driven by a passion for advancing medical research. . Over two years at Coles Express as a customer service representative and a receptionist at Yarraville Dental, I honed skills in multitasking and operational efficiency. . Efficient Receptionist Administrator known for productivity and ability to complete tasks swiftly and accurately. Possess specialized skills in customer service, data entry, and schedule management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth office operations and positive client interactions. Now seeking an administration role, I am eager to apply my knowledge and practical acumen in an administration role as a full-time worker
Overview
2
2
years of professional experience
Work History
Receptionist
Yarraville Dental
, Victoria
02.2023 - Current
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Managed front desk operations including scheduling appointments, collecting payments.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
Customer Service Representative
Coles Express
Surrey Hills
05.2022 - Current
- Operated cash register and processed customer transactions accurately and efficiently
- Every time faced a customer query, engaged with polite and clear communication, addressing concerns effectively by ensuring customer satisfaction
- Ensured store remains clean and orderly, record any incidents, and communicate them to the relevant department.
Education
Deakin University
11.2023
Deakin University, Melbourne
10.2023
Deakin University, Melbourne
08.2023
Skills
- Leadership
- Customer Service
- Problem Solving
- Team Player
- Communication
- Analytical Problem Solving
- Organizational Skills
- Critical Thinking
- Multi-tasking
- Collecting data
- Attention to detail
- Adherence to safety protocols
- Visual representations of data
- Clear and concise communication of research findings
- Appointment Scheduling
- Inbound and Outbound Calling
- Active Listening
- Typing proficiency
- Microsoft Office Suite
- Payment Processing
- Spreadsheets
Attributes
- Hard worker & Diligent
- Team Player & Passionate
- Flexible & Punctual
- Creative
- Positive thinker
Accomplishments
- Academic Excellence
- Vice Chancellors Scholarship
References
References available upon request.
Timeline
Receptionist
Yarraville Dental
02.2023 - Current
Customer Service Representative
Coles Express
05.2022 - Current
Deakin University
Deakin University, Melbourne
Deakin University, Melbourne
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