Uma Gautam
Hurstville,NSW
Summary
I am a successful front-of-house team member with lots of experience working in cafe and restaurant. I am able to easily transition between different positions to meet the demands as required. Over the years, I've learned the ins and outs of making customers happy and keeping things running smoothly. I'm ready to bring my skills and adaptability to any restaurant team. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
The Depot Cafe
05.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Store Manager
Subway
02.2020 - 10.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Housekeeper
Meritoin
05.2019 - 02.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
Bachelor of Information Technology - Information Technology
Crown Institute of Higher Education
NorthSydney, NSW08.2023
Advanced Diploma - Information Technology
Souther Academy of Business And Technology
Townhall, NSW04.2022
Skills
- Adaptability
- Attention to Detail
- Communication Skills
- Conflict Resolution
- Customer Service
- Emotional Intelligence
- Employee Training
- Leadership
- Loss Prevention
- Problem-Solving
- Time Management
- Teamwork
Languages
English
Full Professional
Nepali
Native or Bilingual
Hobbies
Volunteering, Painting, Hiking, Playing Guitar, Photography, Travelling, Singing and Dancing
Timeline
Front of House Staff Member
The Depot Cafe
05.2023 - Current
Store Manager
Subway
02.2020 - 10.2023
Housekeeper
Meritoin
05.2019 - 02.2020
Bachelor of Information Technology - Information Technology
Crown Institute of Higher Education
Advanced Diploma - Information Technology
Souther Academy of Business And Technology
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