Summary
Overview
Work History
Education
Skills
Websites
Timeline

UMA NAIR

East Hills,New South Wales

Summary

Strategic and accomplished business development manager with an exceptional aptitude for targeting and securing high-value leads.

A tenacious leader known for forging transformative partnerships and driving exponential revenue growth. Leveraging cutting-edge tools like LinkedIn, Google Maps, and Sales Navigator. These tools helped expertly navigate complex market landscapes to identify and engage potential clients with unparalleled precision. A master of captivating email campaigns through Mailchimp, generating overwhelming interest in diverse healthcare niches, aged care, NDIS, and rural hospitals. With a proficiency in streamlining data management and successfully deploying comprehensive Google Spreadsheets for seamless handling of vital information,. Exceptionally skilled in communicating with C-suite executives, employing Google Meet and Calendly invites to secure impactful appointments with Sha Harun. A trailblazer in the telesales domain, achieving a remarkable 75% success rate and averaging three weekly appointments, attesting to the unrivaled ability to excel within demanding environments. Organized receptionist and appointment setter with 10 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as a point of contact for prospective clients, handling questions and inquiries via telephone, and complying with security regulations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized receptionist and appointment setter with 10 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as a point of contact for prospective clients, handling questions and inquiries via telephone, and complying with security regulations.

Overview

9
9
years of professional experience

Work History

Appointment Setter

On Demand Flow
Remote
07.2023 - Current
  • Develop business relationships using B2B leads generated via Zoominfo within SMEs in order to expand their usage of software provided by IBM, Microsoft and Rae
  • Generate appointments for senior BDMs to close with SMEs (small and medium enterprises) with qualifications.
  • Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helped management make accurate operational decisions.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Business Development Manager

Top Healthcare Talents
Remote
03.2023 - 06.2023
  • Identified and targeted potential healthcare clients in specific Sydney suburbs through the strategic use of LinkedIn and Google Maps, resulting in a vast array of geographically targeted leads
  • Spearheaded a successful email campaign using Mailchimp, driving engagement and outreach to prospects in aged care, NDIS, and rural hospitals niches
  • Streamlined data management by setting up and effectively maintaining a comprehensive Google Spreadsheet, ensuring seamless handling of crucial information
  • Leveraged Google Meet and Calendly invites to secure appointments with high-level C-suite executives, effectively selling value of meeting with Sha Harun. Managed three google meets per week with senior consultants
  • Despite the abbreviated timeframe, achieved substantial results by organising productive Google Meets with executives
  • Closing sales and business development especially with SMEs.

Business Development Manager and Appointment Setter

Max My Profit - A Coaching Service for SMEs
Remote
12.2022 - 03.2023
  • Utilized advanced LinkedIn and other cutting-edge software to meticulously research leads provided by clients, optimizing the outreach process and this was especially with SMEs
  • Orchestrated a highly successful email campaign using Mailchimp, enhancing communication with prospects and generating interest in appointments with Aaron Kemp
  • Demonstrated a keen ability to connect with C-suite executives of small and medium-sized companies, securing targeted Google Meets by leveraging LinkedIn and Sales Navigator
  • Helping close sales and business development in SMEs.

Business Development Manager

Clemenger Media Sales
Remote
02.2022 - 12.2022
  • Proficiently employed LinkedIn and Sales Navigator to identify and cultivate leads, meticulously nurturing them through the sales cycle managed with HubSpot CRM
  • Developed and executed compelling email campaigns through Mailchimp, nurturing relationships and maximizing the potential for successful sales outcomes
  • Demonstrated remarkable phone prowess, achieving 40-60 dials per four-hour shift, effectively selling media space to diverse publications such as Australian Business Executives, the Harris Farm Magazine, and digital boards at IGA supermarkets
  • As a versatile Business Development Manager, excelled in lead generation, email marketing, and fostering meaningful connections with potential clients
  • Closing sales and business development and more so with SMEs.

Business Development Manager and Appointment Setter

Live Chat Agent (Remote)
Remote
07.2021 - 12.2021
  • Showcased exceptional skills in using LinkedIn and Sales Navigator to identify and acquire leads exclusively within the automotive industry, aligning perfectly with the chat facilities the company offered
  • Devised and executed captivating email offers via Mailchimp, capturing the attention of top-level executives including sales managers, dealer principals, and owners
  • Successfully set up Google Meet appointments with senior consultants, achieving an impressive 75% success rate and averaging three appointments per week
  • Consistently provided comprehensive daily reports, keeping stakeholders informed of progress and accomplishments
  • Closing the sales using Google Meet and Zoom
  • Helping with business development and new sales opportunities.

B2C Telesales Consultant and Appointment Setter

Live Tutor Online
Remote
08.2020 - 06.2021
  • Operated efficiently and effectively from a remote work environment, leveraging the provided CRM to accomplish outstanding results in appointment setting
  • Demonstrated a remarkable ability to secure 6-10 appointments out of approximately 200 calls, showcasing persistence and adaptability in reaching targets
  • Communicated regular email updates on progress, keeping stakeholders informed of ongoing activities and achievements.

B2C BDM

Project for Children's Charity
St Leonards Sydney
08.2019 - 12.2019
  • Skillfully engaged in cold calling and warm calling to potential donors who had purchased tickets for the highly anticipated Circus Extravaganza organized by the Rotary Club in Liverpool West
  • Consistently achieved an impressive KPI of sales ranging between $240 to $400 per day, demonstrating a dedication to exceeding targets.

B2B IT Telesales

Inform Group Sydney
Sydney
02.2018 - 11.2018
  • Excelled in appointment setting for major IT companies, Cisco, and Lenovo, leveraging the NetSuite CRM and crafting compelling scripts to highlight the advantages of cloud-based technology to prospective clients
  • Acquired invaluable proficiency in utilizing computer hardware and software to manage calls and maintain records for both active and dormant leads
  • Leveraged LinkedIn as a powerful resource to identify key decision-makers within organizations, ensuring precise targeting and effective communication for evaluating needs and preferences
  • Expertly executed calls within both the Australian and New Zealand markets, showcasing a robust understanding of diverse regional requirements
  • Closing appointments and helping in business development in new markets for CISCO.

B2C Call Centre Manager

Menopause Centre
Belmore
09.2017 - 01.2018
  • Utilized GoldMine CRM to drive sales for the Menopause Centre, adopting a consultative approach that emphasized the long-term benefits and features of the services offered
  • Provided invaluable mentorship and coaching to a team of ten call center consultants, refining their scripting and phone techniques for enhanced sales performance
  • Successfully orchestrated weekly rosters for the team and delivered regular performance reports to management, ensuring a smooth and productive workflow.

B2B Telesales Consultant

Brokerpedia
Sydney
06.2017 - 09.2017
  • Engaged in strategic outreach to lawyers, articulately promoting the feasibility and benefits of utilizing the phone app for conveyancing developed by Rentokil
  • Leveraged a CRM database to efficiently manage and track interactions with lawyers, resulting in targeted and productive sales efforts
  • Closing sales with lawyers and finding new markets for the app through business development skills.

Team Leader/Supervisor

Wine Makers Choice
Auburn New South Wales
07.2016 - 06.2017
  • Demonstrated strong leadership skills in rostering and overseeing a staff of 15 call center consultants, fostering a highly motivated and productive team environment
  • Conducted comprehensive training sessions, equipping staff with the knowledge and skills to effectively sell various wine products, resulting in increased sales revenue
  • Generated regular performance reports for management, providing valuable insights into staff performance and progress.

B2C Telesales Consultant

Wine Makers Choice
Auburn
05.2015 - 06.2017
  • Developed a profound understanding of both Australian and foreign wines, enabling effective sales pitches and personalized recommendations for customers
  • Leveraged the Salesforce CRM to efficiently manage and track sales efforts, consistently achieving daily KPIs and exceeding sales targets.

Education

Graduate Diploma in Marketing -

University of Technology Sydney, Remote
05.2024

Graduate Diploma in Digital Marketing -

University of Technology, Sydney, NSW
02.2019

Bachelor of Science - Biochemistry

University of Western Australia, Perth, WA
11.2019

Skills

  • Social media
  • Email marketing
  • Lead generation
  • Social media postings
  • Telesales
  • Leadership
  • Business management
  • Outsourcing
  • Writing
  • Business development
  • Closing sales
  • SMEs business development
  • Confident presentation
  • Innovative use of software

Timeline

Appointment Setter - On Demand Flow
07.2023 - Current
Business Development Manager - Top Healthcare Talents
03.2023 - 06.2023
Business Development Manager and Appointment Setter - Max My Profit - A Coaching Service for SMEs
12.2022 - 03.2023
Business Development Manager - Clemenger Media Sales
02.2022 - 12.2022
Business Development Manager and Appointment Setter - Live Chat Agent (Remote)
07.2021 - 12.2021
B2C Telesales Consultant and Appointment Setter - Live Tutor Online
08.2020 - 06.2021
B2C BDM - Project for Children's Charity
08.2019 - 12.2019
B2B IT Telesales - Inform Group Sydney
02.2018 - 11.2018
B2C Call Centre Manager - Menopause Centre
09.2017 - 01.2018
B2B Telesales Consultant - Brokerpedia
06.2017 - 09.2017
Team Leader/Supervisor - Wine Makers Choice
07.2016 - 06.2017
B2C Telesales Consultant - Wine Makers Choice
05.2015 - 06.2017
University of Technology Sydney - Graduate Diploma in Marketing,
University of Technology - Graduate Diploma in Digital Marketing,
University of Western Australia - Bachelor of Science, Biochemistry
UMA NAIR