UMAIMA AMER
Craigieburn,Australia
Summary
Detail-oriented lab medicine student with strong administrative and interpersonal skills, seeking a Dental Receptionist position at Radiant Smiles Dental. Proven experience in fast-paced environments through clinical volunteering and community liaison roles. Exceptional communication, scheduling, and organizational abilities, complemented by a solid foundation in healthcare practices. Committed to fostering a welcoming atmosphere and ensuring efficient front-desk operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer Observer (Clinical Pathology Exposure)
Highlands Medical Clinic
Craigieburn, VIC
05.2025 - Current
- Shadowed experienced phlebotomists and administrative staff in a busy suburban clinic, gaining valuable exposure to front-desk operations, appointment flow, and clinical documentation processes.
- Observed patient interactions and blood collection procedures while maintaining professional conduct and confidentiality in line with clinical standards.
- Practiced venepuncture techniques on training models under supervision, gaining early familiarity with patient-centered procedures and sterility protocols.
- Developed an understanding of the importance of timely appointment coordination, patient record accuracy, and interdepartmental communication in delivering high-quality care.
- Reinforced knowledge of hygiene standards, infection control, and safe handling of medical materials — highly transferable to supporting dental surgery environments.
Communication & Liaison Executive
Australian Relief Organisation (ARO)
Melbourne, VIC
11.2023 - 11.2024
- Coordinated the registration, communication, and on-site logistics for multiple large-scale public events, managing schedules for 300+ guests with high attention to detail.
- Acted as the first point of contact for internal and external stakeholders, maintaining professionalism, warmth, and clarity in both digital and face-to-face interactions.
- Created and updated databases, managed incoming inquiries, and ensured accurate documentation of attendance and event logistics — skills directly applicable to dental reception systems.
- Collaborated with team members under time constraints, adjusting plans as needed and maintaining a calm, solution-focused approach.
- Developed professional email communication and calendar management skills, essential for appointment confirmations and follow-up care coordination.
Senior Cadet
Australian Army Cadets (AAC)
Melbourne, VIC
01.2022 - 11.2024
- Led junior cadets in training exercises, mentoring participants, managing team logistics, and ensuring safety compliance — fostering leadership and responsibility under pressure.
- Developed strong communication, punctuality, and task-following skills, with consistent emphasis on teamwork, clarity, and discipline.
- Assisted in event planning and equipment coordination, ensuring smooth execution of multi-day operations — similar to preparing for a busy clinic day.
- Embraced a culture of respect, readiness, and quick adaptability — all vital qualities for supporting a clinical team and managing unexpected situations at reception.
Public Speaker & Peer Coach
Superspeak
Melbourne, VIC
02.2016 - 03.2020
- Delivered presentations to groups of varying sizes, building the confidence to speak clearly, listen actively, and adapt communication styles to different audiences.
- Coached peers on speech clarity and stage presence, developing patience and supportiveness — key for calming anxious patients and providing helpful guidance.
- Learned to manage nerves and engage with audiences under pressure, skills transferable to busy reception environments that demand both warmth and professionalism.
Education
Bachelor of Laboratory Medicine (Honours) - Clinical/Medical Laboratory Science/Medical Resear
RMIT University
Melbourne, VIC07-2029
Graduated -
Sirius College
Melbourne, VIC11-2024
Skills
- Appointment Management and Scheduling
- Friendly Customer Service & Patient Communication
- Administrative Efficiency and Data Entry
- Time Management & Multitasking
- Clinical Environment Awareness and Infection Control
- Tech Proficiency: Microsoft Office
- Tech proficiency: Google Workspace
- Effective communication
- Operational risk management
Certification
- Certificate of Competence – Venepuncture & IV Cannulation
- Social Justice Project Certification
- Ozaria Coding Program – Python & JavaScript
- First Aid (Basic knowledge through Cadets and volunteer work)
Attributes
- Enthusiastic learner with a genuine interest in healthcare and patient wellbeing
- Professional, polite, and confident communicator
- Quick to adapt to new software, systems, and team environments
- Driven to contribute meaningfully to a supportive, friendly clinic team
Timeline
Volunteer Observer (Clinical Pathology Exposure)
Highlands Medical Clinic
05.2025 - Current
Communication & Liaison Executive
Australian Relief Organisation (ARO)
11.2023 - 11.2024
Senior Cadet
Australian Army Cadets (AAC)
01.2022 - 11.2024
Public Speaker & Peer Coach
Superspeak
02.2016 - 03.2020
Bachelor of Laboratory Medicine (Honours) - Clinical/Medical Laboratory Science/Medical Resear
RMIT University
Graduated -
Sirius College
Similar Profiles
Jennifer ReedJennifer Reed
Patient Care Coordinator at Highlands Health ClinicPatient Care Coordinator at Highlands Health Clinic
Glenda BarnettGlenda Barnett
Dispensary Supervisor at Highlands Health ClinicDispensary Supervisor at Highlands Health Clinic
Melissa Ramirez S.Melissa Ramirez S.
Registered Medical Assistant at Watson Clinic HighlandsRegistered Medical Assistant at Watson Clinic Highlands
Mandeep DahiyaMandeep Dahiya
IT Operations Analyst at Crown MelbourneIT Operations Analyst at Crown Melbourne
SHAHIDA MUJEEBSHAHIDA MUJEEB
Clinical Practice – Pediatric Department at PNS Shifa Naval HospitalClinical Practice – Pediatric Department at PNS Shifa Naval Hospital