Umair Saleem
Melbourne,VIC
Summary
Results-driven Business Development & Customer Service professional with over 8 years of experience across automotive BDC operations, logistics, and international recruitment. Proven expertise in team leadership, performance analytics, training, stakeholder coordination, and customer engagement. Adept at working in remote and multicultural environments with strong communication and process improvement skills.
Overview
9
9
years of professional experience
Work History
BDC Sales Manager (Remote)
Mitsubishi & Multi-Brand Automotive Groups
Ohio, USA
11.2022 - Current
- Train and manage BDC agents across multiple dealerships in the US.
- Prepare training materials and monitor KPIs including calls, texts, emails, OOS, contacts, credit applications, and sales conversions.
- Conduct daily performance tracking and ensure accountability.
- Lead meetings with sales directors to review results, strategies, and process improvements.
- Coordinate with finance teams to cross-sell vehicles across dealerships for approvals.
- Conduct call audits, grade performance, and share feedback with management.
- Design daily and weekly incentive contests to improve engagement and productivity.
Project Manager
GlobalHire Placement Service
Islamabad, Pakistan
06.2021 - 09.2022
- Managed full-cycle international recruitment and Canadian immigration services.
- Handled LMIA, work permits, renewals, and business visitor permits.
- Acted as designated closer, preparing proposals, retainers, and closing deals.
- Set operational objectives and managed human and technological resources.
- Assigned tasks based on team strengths and ensured service quality standards.
- Prepared and presented operational and sales performance reports to leadership.
- Analyzed customer service metrics and sales data for performance improvement.
Customer Service Executive
Aramex LLC
Dubai, UAE
09.2016 - 04.2021
- Delivered end-to-end customer support for domestic and international logistics operations.
- Served as first point of contact for shipment inquiries, pricing, scheduling, and tracking.
- Coordinated with internal departments and couriers to ensure timely deliveries.
- Managed shipment scheduling, loading/unloading requirements, and delivery confirmations.
- Maintained strong customer relationships and ensured high service satisfaction levels.
Education
Bachelor of Arts - Accounting
Sacred Heart High School
Rawal College Of Commerce01-2014
Skills
- BDC Sales & Operations Management
- Team Training & Performance Audits
- CRM, Call Audits & KPI Reporting
- Customer Service Excellence
- Project & Operations Management
- Stakeholder & Cross-Functional Coordination
- Sales Closing & Client Retention
- Market strategies
- Sales coordination
- Performance evaluation
- Salesforce
- Target setting
- Sales coaching
- Goal orientation
- CRM proficiency
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Availability
Eligible for Australian job market opportunities. References available upon request.
Best Team Lead of the Year
This award was given to me at Globalhire Placement Services Canadian project in 2021 after achieving goals.
Timeline
BDC Sales Manager (Remote)
Mitsubishi & Multi-Brand Automotive Groups
11.2022 - Current
Project Manager
GlobalHire Placement Service
06.2021 - 09.2022
Customer Service Executive
Aramex LLC
09.2016 - 04.2021
Bachelor of Arts - Accounting
Sacred Heart High School