Umair Ul Haq
Pakenham,Victoria
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Highly-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.
Overview
7
7
years of professional experience
Work History
Disability Support Worker (Casual)
Realcare Pty Ltd
Melbourne, Victoria
03.2022 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Helped disabled persons access community resources such as housing options or job training programs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Security Officer
Securitas Australia Pty Ltd
Port Melbourne, Victoria
09.2019 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded activity in daily officer reports.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Observed patrons and customers to quickly address security situations.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Immediately reported safety hazards for remediation response.
- Ensured the safety of personnel, visitors and property by monitoring access control points.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Responded promptly to alarms, emergency calls, and other incidents.
- Reported any suspicious activity to the appropriate authorities in accordance with established procedures.
- Inspected identification cards, passes or other documents to ensure they are valid and up-to-date.
- Patrolled premises regularly to observe any security breaches or unauthorized persons.
- Maintained detailed records of all entries and exits, incidents and patrols conducted in log books.
- Provided assistance to customers with any queries regarding access regulations.
- Assisted in training new Access Control Officers on proper policies and procedures.
- Supervised staff members responsible for maintaining access control systems such as ID badges, turnstiles .
Service Allocator/Scheduler
Alsco Fresh & Clean
Oakleigh South, Victoria
05.2021 - 08.2023
- Managed more than 7000 jobs per month.
- Managed the roaster for 30 Technicians on daily and weekly bases.
- Managed adhoc and urgent job requests.
- Provided clerical support to team members to improve office performance and enhance productivity.
- Put effective action plans to minimize company risk.
- Made phone calls and sent emails to establish leads.
- Balanced customer schedules, employee availability and maximum load levels while scheduling jobs.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Distributed to team members to support open communication and quality customer service.
- Planned and delegated work to meet project and production goals.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated reports and daily logs for management use and permanent files.
- Entered information into system to update status reports.
- Analyzed demand and recommended updates to calendar schedule.
- Provided delay updates and information regarding special circumstances.
- Submitted new system orders and completed related paperwork.
Process Worker
Australian Staffing Agency
Melbourne, Victoria
05.2017 - 09.2019
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Maintained inspection-ready facility by monitoring operations and performing housekeeping functions.
- Set up and tended equipment with machine operators to complete runs.
- Kept facility in compliance with established HSE requirements.
- Troubleshot equipment problems to repair or report diagnostics.
- Sorted and packaged products to prepare for processing or shipment.
- Identified and set aside equipment in need of maintenance or repair.
- Handled all pre-commissioning and commissioning requirements.
- Organized shipment reports by tracking stock levels and process orders.
- Informed customers and sales departments of ship dates, progress and product issues.
Education
Mental Health First Aid
MHFA Melbourne
Melbourne, VIC12.2023
Certificate II - Private Security
ISTA-Dandenong
Dandenong03.2019
Bachelor of Arts - Arts
Punjab University
Lahore Pakistan09.2016
Skills
- Problem-Solving
- Investigative Skills
- CCTV Surveillance
- First Aid and CPR Certified
- Team maker, team player and people management
- Document Management
- Account Management
- Timesheet Management
- Computer Skills
- Conflict Resolution
- Schedule Management
- Critical Thinking
- Teamwork and Collaboration
- Data Entry
- Key Relationship Management
- Recordkeeping Expertise
- Schedule Coordination
- Effective Multitasking
- Microsoft Office Suite
- Production Scheduling
- Strong Work Ethics
- Clear Communication
- Scheduling and Calendar Management
- Customer Service
- Positive Attitude
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Full Professional
Timeline
Disability Support Worker (Casual)
Realcare Pty Ltd
03.2022 - Current
Service Allocator/Scheduler
Alsco Fresh & Clean
05.2021 - 08.2023
Security Officer
Securitas Australia Pty Ltd
09.2019 - Current
Process Worker
Australian Staffing Agency
05.2017 - 09.2019
Mental Health First Aid
MHFA Melbourne
Certificate II - Private Security
ISTA-Dandenong
Bachelor of Arts - Arts
Punjab University
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