Umamah Tasnim
Bankstown,NSW
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
3
3
years of professional experience
Work History
Early Childhood Educator
BANKSTOWN CHILDCARE ACADEMICS
01.2024 - 09.2024
- Established positive relationships with students and families.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Communicated with parents and other staff about student progress.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Customer Service Representative
Veolia
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Retail Sales Team Member
Fantastic Furniture
07.2023 - Current
- Doing warranty claims for customers, Solving customer issues regarding products
- Helping customers choose the right product and making them satisfied with their purchase
- Refilling new stock and lifting and arranging the shop with new items and preparing tickets for new products and sorting out clearance products.
Casual Style Assistant
Colette
04.2022 - Current
- Helping customers with Fashion knowledge and to choose them accessories from the shop
- Cash handling
- Refilling new stock and lifting and arranging the shop with new items
- Confidence to create sales relationships daily with customers
- Understanding of Visual Merchandising.
Hair valley Au/ Hair stylist
02.2022 - 04.2022
- Build a good rapport with the customers
- Colored and straightened hair of the customers
- Cash Handling
- Hair curling and other styles/braids.
Education
Graduate Diploma in Early Childhood Education -
Victoria University
06.2024
Bachelor of Business Management in Business Management -
Western Sydney university
02.2024
A'levels in Commerce -
Loreeto School Dhaka
06.2019
O'levels in Pure Science -
European Standard School
06.2017
Skills
- Friendly and approachable attitude
- Customer service oriented
- Individualized support
- Nutrition management
- Goal setting
- Meal organizing
- Problem solving and resolution skills
- Classroom Organization
- Arts and crafts
- Outdoor play
- Circle time management
- Practical learning
- Motor skill development
- Dramatic play
- Artistic activities
- Leading activities
- Developmental needs
- Curriculum development
- Storytelling techniques
- Curriculum design
- Self-esteem boosting
- Sensory activities
- Clear communicator
- Strong attention to details
- Multitasking abilities
- Team player
- Strong work ethics
- Quick learner
- Customer service and support
- Store Management
- Multilingual
- Broad experience in retail and customer care
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Interests
- I participate in a variety of outdoor recreational activities
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- DIY and Home Improvement
- I like working with my hands and fixing things
Timeline
Early Childhood Educator
BANKSTOWN CHILDCARE ACADEMICS
01.2024 - 09.2024
Customer Service Representative
Veolia
01.2024 - Current
Retail Sales Team Member
Fantastic Furniture
07.2023 - Current
Casual Style Assistant
Colette
04.2022 - Current
Hair valley Au/ Hair stylist
02.2022 - 04.2022
Bachelor of Business Management in Business Management -
Western Sydney university
A'levels in Commerce -
Loreeto School Dhaka
O'levels in Pure Science -
European Standard School
Graduate Diploma in Early Childhood Education -
Victoria University
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