Uma Mahesh Radhakrishnan

• Currently responsible for Technology Consulting, Architecture and solution delivery of solutions primarily but not limited to financial services clients
• Instrumental in building impactful and strategic partnerships with clients to drive customer success leading to improved customer NPS scores, increased straight through processing, improved capacity and reduced SLA's
• Seasoned Enterprise Architect working with C-Suite executives in leading financial services clients to deliver strategic roadmaps, solutions, assessments and advice for large transformation programs.
• Successful track record in leading the delivery of technology strategy for M&A transactions (divestment and acquisition) . Most notably, divestments of the BT Super, BT life and BT investments businesses as well as ANZ's wealth business to IOOF
• Founding member of EY’s Intelligent Automation capability and leading growth, sales, delivery, and capability management across tools like SS&C and UI Path as well as tools for process analytics such as Celonis and Abby. Instrumental in growing team by over 75% in 3 years
• One of the key members in EY's Quantum Computing team building awareness and thought leadership within the client community
• Other non-client facing responsibilities include:
  o Counselling, Learning and Development leadership
  o Championing Diversity and Inclusivity
  o Mentoring and coaching
  o Recruitment and Hiring

• Uma was Oceania lead for process led transformation driving Case Management & BPM, API, SOA and Integration involving number of tools and technologies.
• Role involved Architecting, delivering, selling, and
  leading technology competency across Australia and New Zealand
• Led teams of up to 15 Solution Architects, supervising daily performance as well as training and improvement plans

Key engagements include:

- BPM strategy and road map for Ministry of Social Development in NZ

- Customer Episode Management (CEM) for Telstra - Pega
- Knowledge and training management for Roche, Australia - Pega
- Home and contents claim for insurance major - Appian
- BPM strategy and road map for Ministry of Social Development in NZ

• Worked with Providian Financial, Washington mutual banks in USA in membership products
• Established SOA roadmap and reference architecture for Washington Mutual
• Managed Knowledge transition of 65 outsourced Applications
• Lead for BPM design Centre for Accenture, India.
• Consulting and driving BPM and process led transformation agenda for customers locally and globally.
• Instrumental in growing practice from 5-member team to 300-member team across Pega, Appian, IBM BPM and K2.

• Analyzed and designed relational databases using SQL.
• Maintained existing applications and designed and delivered new Object-Oriented applications.
• Worked closely with clients to establish specifications and system designs using agile methodology.
• Designed and developed over 6 software web applications using Java/J2EE/EJB's following extreme programming methodology.
• Designed intuitive graphical user interfaces to improve user experience.
• Built databases and table structures for web applications.
• Performed regression and system-level testing to verify software quality prior to release.