UMAPORN CHAROENWEJ
Sydney
Summary
Professional front-line team member with solid experience in customer service and hospitality. Skilled in managing guest interactions, handling reservations, and ensuring smooth daily operations. Strong focus on teamwork, adaptability, and achieving positive results. Known for excellent communication, problem-solving, and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Front of House / Cafe All Rounder
Jamaica Blue
08.2024 - Current
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used POS system to enter orders, process payments and issue receipts.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front of House /Wait Staff Member
Ichiban Boshi Japanese Restaurant
06.2021 - 11.2024
- Accurately processed payments, including cash, credit card transactions, and splitting bills among parties when necessary.
- Handled high-pressure situations gracefully, resolving issues promptly while maintaining composure and professionalism.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Wait Staff Member
Thai Riffic on Street
03.2020 - 05.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Housekeeping Room Attendant
Luxx Hotel
02.2020 - 08.2020
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
Bachelor of Arts - Hotel And Restaurant Management
Rangsit University
Thailand02-2013
Skills
- Hospitality management
- Customer service expertise
- Upselling strategies
- Cash handling proficiency
- Training and mentoring
- Point of sale systems
- Time management
- Problem-solving
- Team leadership
Timeline
Front of House / Cafe All Rounder
Jamaica Blue
08.2024 - Current
Front of House /Wait Staff Member
Ichiban Boshi Japanese Restaurant
06.2021 - 11.2024
Wait Staff Member
Thai Riffic on Street
03.2020 - 05.2021
Housekeeping Room Attendant
Luxx Hotel
02.2020 - 08.2020
Bachelor of Arts - Hotel And Restaurant Management
Rangsit University
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