Umaporn Klangsang
Blackheath,NSW
Summary
An experienced Waitress and Cafe attendant with 9 months of experience in customer services, successfully increased referrals and walk-in business through enthusiasm and excellent service. Also been successful in resolving guest and employee complaints to maintain customer satisfaction and workforce effectiveness.
Friendly Waitress and Cafe attendant with experiences in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress and cafe attendant position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Cafe Attendant
Pomelo Cafe In Blackheath
02.2023 - Current
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Reconciled cash drawer and corrected any errors.
- Provided information regarding promotions and menu items.
- Relayed information about menu selections and featured products.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Processed customer orders and accurately entered into order system.
- Cleaned and maintained dining area and condiment stations.
- Processed sales transactions using POS system.
Waitress Supervisor
Thai Silk Restaurant In Blackheath
01.2023 - Current
- Assisted customers with information regarding menu offerings and nutrition information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Promoted new products and price changes by creating and updating signage.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Fulfilled customer orders while complying with pricing and packaging procedures.
- Processed sales transactions using POS system.
- Cleaned and maintained dining area and condiment stations.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Relayed information about menu selections and featured products.
- Provided information regarding promotions and menu items.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Kitchen Hand
Basil Nut Cafe & Restaurant
01.2023 - 02.2023
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Transported food items from storage areas to kitchen for prepping.
- Plated and presented food following chef requirements.
- Monitored food temperatures and quality throughout shifts.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Education
High School Diploma -
Valley Stream Central High School
Valley Stream, NYHigh School Diploma -
Valley Stream Central High School
Valley Stream, NYSkills
- Self-Motivated
- Organization and Time Management
- Multitasking Abilities
- Active Listening
- PPE Compliance
- Interpersonal Communication
- Cultural Awareness
- Dependable and Responsible
- Problem-Solving
- Excellent Communication
- Team building
- Attention to Detail
Timeline
Cafe Attendant
Pomelo Cafe In Blackheath
02.2023 - Current
Waitress Supervisor
Thai Silk Restaurant In Blackheath
01.2023 - Current
Kitchen Hand
Basil Nut Cafe & Restaurant
01.2023 - 02.2023
High School Diploma -
Valley Stream Central High School
High School Diploma -
Valley Stream Central High School
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