UMAR HAYAT
Perth,WA
Summary
Customer-focused professional with experience in retail and service industries. Skilled in order preparation, customer interaction, and maintaining quality standards. Adept at managing time efficiently and working collaboratively in fast-paced environments. Strong attention to detail and a commitment to delivering a seamless shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Control Room Officer
Executive Risk Solution
Perth, WA
06.2023 - Current
- Patrolling
- Checking cameras.
- Clients dealing.
Security Officer
Ace Security + Event Services
Perth, WA
07.2022 - 12.2023
- Crowd Controlling
- Asset Protection
- Patrolling
Security Officer
Northern Protective Services
Kununurra, WA
01.2023 - 03.2023
- Night Patrolling
- Shopping Centre
Crew Member
McDonalds Australia
02.2022 - 05.2022
- Preparing food in kitchen
- Helping customers at counter for order processing
Education
BSc. - Biomedical Engineering Techology
University of Engineering And Technology, Lahore
Lahore, Pakistan12-2019
Skills
- Exceptional customer service and communication
- Time management and organizational abilities
- Familiarity with order preparation and quality assurance
- Experience in team-based work environments
- Commitment to workplace safety and compliance standards
- Technologically adept with order management systems
Certification
- Security License
- Crowd Controller License
- First Aid Certificate
- Working with children Card
- Dangreous Good Security Card
Accomplishments
- Certificate of Appreciation
Languages
English
Full Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Custom
- Managed customer orders (In-store coles shopping) through Uber Eats and DoorDash platforms, ensuring timely and accurate shopping and delivery.
- Selected high-quality products based on customer preferences and special instructions.
- Communicated effectively with customers to confirm replacements or clarify order details.
- Maintained excellent ratings by consistently delivering a seamless and satisfactory experience.
Timeline
Control Room Officer
Executive Risk Solution
06.2023 - Current
Security Officer
Northern Protective Services
01.2023 - 03.2023
Security Officer
Ace Security + Event Services
07.2022 - 12.2023
Crew Member
McDonalds Australia
02.2022 - 05.2022
BSc. - Biomedical Engineering Techology
University of Engineering And Technology, Lahore
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