Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
CustomerServiceRepresentative
Umar Nazeem
Open To Work

Umar Nazeem

Glen Waverley,VIC

Summary

Customer Service Representative with expertise in delivering exceptional service and resolving customer inquiries. Skilled in enhancing satisfaction through effective communication, problem-solving, and collaboration with internal teams. Committed to maintaining accuracy and quality in all customer interactions.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

Customer Service Representative

Australia Post
Richmond, VIC
08.2025 - 02.2026
  • Assisted customers with inquiries, ensuring accurate product information for informed decisions.
  • Resolved customer complaints with empathy, enhancing customer satisfaction and loyalty.
  • Collaborated with team members to enhance service quality, contributing to a more efficient support environment.
  • Educated customers on postal services and promotions available.
  • Answered customer inquiries and provided accurate information regarding products and services.

Store Team Member

MKS Supermarket
Dandenong, VIC
06.2025 - 09.2025
  • Stocked shelves and organized products for easy customer access.
  • Maintained cleanliness of store areas to enhance customer experience.
  • Monitored product expiration dates and removed outdated items to ensure product quality.
  • Worked with team members to ensure timely inventory replenishment.
  • Supported promotional displays by arranging merchandise according to guidelines.

Education

Bachelor of Science - Computer And Information Sciences

La Trobe University
Melbourne, VIC
10-2027

Skills

  • Customer service
  • Problem solving
  • Customer feedback analysis
  • Technical documentation
  • Call center operations
  • Team collaboration
  • Attention to detail

Certification

Working With Children

Work Preference

Job Search Status

Open to work

Work Type

Part TimeContract Work

Location Preference

On-SiteRemoteHybrid

Salary Range

$1/hr - $40/hr

Timeline

Customer Service Representative

Australia Post
08.2025 - 02.2026

Store Team Member

MKS Supermarket
06.2025 - 09.2025

Bachelor of Science - Computer And Information Sciences

La Trobe University
Umar Nazeem