Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

UMAYR MALLAH

Sydney,NSW

Summary

Adaptable and detail-oriented professional with a strong foundation in scientific research, operational coordination, and high-level administrative support across healthcare and academic settings. Proven ability to support senior leadership, manage stakeholder communication, and drive process improvement and compliance initiatives. Experienced in coordinating multidisciplinary teams, preparing audit-ready documentation, and contributing to strategic planning and reporting. Committed to enhancing organizational effectiveness and delivering high standards of accuracy, professionalism, and collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Scientific Officer (Operations & Quality Coordination)

NSW Health Pathology
Westmead, NSW
03.2023 - 05.2025
  • Collaborated with over 200 multidisciplinary staff including executives, scientists, and clinical leaders to streamline diagnostic and operational workflows aligned with organisational and accreditation priorities.
  • Supported senior scientific leadership by maintaining audit-ready documentation, preparing reports, and contributing to internal audits, SOP updates, and compliance reviews under NATA and ISO standards.
  • Ensured operational continuity through effective triage and coordination of over 1,000 clinical specimens daily, highlighting strong prioritisation, time management, and decision-making under pressure.
  • Utilised LIMS systems (Cerner Millennium PathNet) for accurate cross-departmental data entry, reporting, and traceability to support executive reporting and governance.
  • Participated in quality and risk management initiatives, including incident reporting, root cause analysis, and procedural reviews to support service improvements.
  • Fostered effective communication between laboratories, pathologists, nursing units, and clinicians to ensure timely and accurate delivery of critical information.

Service Advisor

ResMed
Bella Vista, NSW
12.2022 - 03.2023
  • Delivered empathetic, patient-centered service across all client interactions, contributing to high levels of customer satisfaction and retention
  • Managed over 50 inbound and outbound calls daily, providing clinical, technical, and troubleshooting support with professionalism
  • Advised more than 100 clients on selecting suitable CPAP machines and masks based on medical needs, comfort, and therapy goals
  • Coordinated administrative tasks including appointment scheduling, sleep study bookings, invoicing, and payment follow-up
  • Recommended products aligned with treatment plans and patient preferences to support positive health outcomes
  • Maintained accurate, privacy-compliant records in line with clinical workflows and regulatory standards
  • Identified opportunities for process improvement and supported continuous improvement initiatives within the team
  • Liaised with clinicians, suppliers, and patients to coordinate product trials, gather feedback, and ensure timely follow-up and support

Technical Officer

NSW Health Pathology
Westmead, NSW
12.2022 - 02.2023
  • Proficient in the use of Laboratory Information Management Systems (LIMS), including Cerner Millennium, to review, process, and verify patient samples across both general and specialised laboratory settings.
  • Performed accurate specimen handling, data entry, and preparation of blood, fluid, and tissue samples for microscopic examination, culture, and pathogen identification, supporting efficient diagnostic turnaround.
  • Communicated with pathologists, laboratory scientists, clinicians, and nursing staff to deliver and clarify over 200+ patient test results daily, ensuring continuity of care and timely interventions.
  • Maintained strict adherence to laboratory safety protocols, infection control, and quality assurance standards, across both manual and automated testing workflows.
  • Skilled in operating advanced diagnostic platforms such as BD Max and BD Phoenix for microbial identification and antimicrobial susceptibility testing, ensuring accurate and timely clinical results.
  • Assisted in the resolution of technical or procedural issues, ensuring minimal workflow disruption and sustained accuracy under high-volume conditions.
  • Contributed to process optimisation and continuous improvement by identifying inconsistencies, recommending corrective actions, and ensuring compliance with NATA and ISO 15189 standards.

Education

Bachelor of Medical Science - Pathology

University of Technology Sydney (UTS)
Ultimo
03.2023

Higher School Certificate -

Punchbowl Boys High School
Punchbowl
11.2019

Skills

  • Software Applications (Microsoft Suite/Laboratory Information Systems/eMR)
  • Critical Thinking
  • Stakeholder Communication
  • Patient and Customer Care
  • Project Management and Coordination
  • Problem-Solving
  • Automated Instrumentations
  • Time Management
  • Eye for Detail
  • Organisational Tasking
  • Team Leadership
  • Quality Controls & Assurance
  • Creativity
  • Triage Processing and Data-Entry
  • Diagnostic workflows

Certification

  • Full (Unrestricted) Driver's Licence - Roads and Maritime Services
  • Transport Passenger Licence - Roads and Maritime Services
  • Bio-Rad Unity QC Level 2 - Bio-Rad
  • Risk Management Sites - CBRE
  • Certificate 3 Finance and Accounting - Institute of Strategic Management

Languages

English
Native/ Bilingual
Arabic
Full Professional

References

References available upon request.

Timeline

Scientific Officer (Operations & Quality Coordination)

NSW Health Pathology
03.2023 - 05.2025

Service Advisor

ResMed
12.2022 - 03.2023

Technical Officer

NSW Health Pathology
12.2022 - 02.2023

Bachelor of Medical Science - Pathology

University of Technology Sydney (UTS)

Higher School Certificate -

Punchbowl Boys High School

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UMAYR MALLAH