Umberine Williams

Currently working at a thriving National Disability Insurance Scheme (NDIS) provider supporting participants of the NDIS requiring complex care, Supported Independent Living, Nursing and Hospital Discharge

Day to day tasks include:

• Planning and executing events to foster engagement, build strong industry relationships, promote education and secure referrals
• Managing intake processes for referrals and coordinating with key stakeholders, such as Public Guardians, Support Coordinators, Health and Justice systems, participants and their Care Teams
• Driving business growth by securing new partnerships while actively nurturing and maintaining strong relationships with existing stakeholders
• Organising and coordinating the company’s participation in major industry events, such as the Melbourne Disability Expo, Ready Set Connect and Able Plus, while representing the organization to showcase services, build brand visibility and establish valuable connections
• Developing and maintaining a comprehensive database of customers, ensuring accurate records to support efficient communication, follow-ups, and service delivery

• Worked within the NDIA framework as a Local Area Coordinator to support people with disabilities to advocate, plan, organise and access the support and services required to live an ordinary life
• Completed two separate secondments as a Senior Local Area Coordinator, supporting a team of 5 staff.
• Honed problem-solving and time-management skills, and provided coaching and support, including monitoring and feedback
• Completed BSL’s Management Foundations Training
• Also worked as part of the Early Childhood team to be the first point of contact children with disabilities or delays under the age of 7, and their families, for the transition to the NDIS
• Responsibilities included intake work, report writing, liaising with the NDIA to establish funding where eligible, building community capacity for inclusiveness and engaging with a variety of stakeholders, both internal and external, while working on deadlines to achieve KPIs

• Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
• Led a team of 30+ employees, while upholding business standards, achieving KPIs and ensuring customer satisfaction

• Organised and prioritised work to complete assignments in a timely, efficient manner
• Led recruitment efforts and training of new employees on an ongoing basis, as well as for 2 new restaurants
• Maintained strict OH&S regulations, and was in charge of 30+ staff