Umberine Williams
Melbourne,VIC
Summary
Experienced with identifying market opportunities and driving business growth. Utilises strategic thinking and effective negotiation skills to establish beneficial partnerships. Track record of leading successful business development initiatives and fostering collaborative team environments. Detail-oriented professional with 13+ years of experience working and volunteering in the disability sector.
Overview
13
13
years of professional experience
Work History
Business Development Manager
Greenstaff Medical Homecare
Melbourne, VIC
11.2025 - Current
- Led strategic initiatives and growth across VIC, NSW, and QLD.
- Negotiated contracts with NDIS and aged care providers to enhance staffing solutions.
- Engaged stakeholders to expand client base requiring direct support services.
- Identified growth opportunities through market analysis and client feedback.
National Business Development Manager
The Personnel Group
Melbourne, VIC
04.2025 - 10.2025
- Led national growth and strategic partnerships across Allied Health services in VIC, NSW, WA, and ACT.
- Drove expansion of The Personnel Group’s Allied Health footprint through targeted growth strategies and high-value partnerships across multiple states
- Planned and delivered large-scale events and engagement initiatives to strengthen industry relationships, promote professional collaboration, and generate quality referrals
- Oversaw and refined intake and referral processes to maintain efficiency, quality, and participant-centred outcomes
Business Development Manager
Home Care Experts
05.2024 - 03.2025
- Worked at a thriving National Disability Insurance Scheme (NDIS) provider supporting participants of the NDIS requiring complex care, Supported Independent Living, Nursing and Hospital Discharge.
- Led stakeholder engagement and referral coordination across hospitals, Support Coordinators, Public Guardians, and Justice and Health systems to ensure seamless service pathways.
Local Area Coordinator/ Senior Local Area Coordinator / Early Childhood Coordinator
Brotherhood Of St Laurence
09.2018 - 05.2024
- Worked within the NDIA framework as a Local Area Coordinator to support people with disabilities to advocate, plan, organise and access the support and services required to live an ordinary life
- Completed two separate secondments as a Senior Local Area Coordinator, supporting a team of 5 staff
- Honed problem-solving and time-management skills, and provided coaching and support, including monitoring and feedback
- Completed BSL's Management Foundations Training
- Also worked as part of the Early Childhood team to be the first point of contact children with disabilities or delays under the age of 7, and their families, for the transition to the NDIS
- Responsibilities included intake work, report writing, liaising with the NDIA to establish funding where eligible, building community capacity for inclusiveness and engaging with a variety of stakeholders, both internal and external, while working on deadlines to achieve KPIs
Assistant Business Manager
Grill'd PTY LTD
10.2016 - 08.2018
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Led a team of 30+ employees, while upholding business standards, achieving KPIs and ensuring customer satisfaction
Assistant Manager
TGI Friday's
08.2013 - 10.2016
- Organised and prioritised work to complete assignments in a timely, efficient manner
- Led recruitment efforts and training of new employees on an ongoing basis, as well as for 2 new restaurants
- Maintained strict OH&S regulations, and managed a team of 30+ staff
Education
Bachelor Of Arts - Media And Communications
University Of Melbourne
Skills
- Lead generation
- Project management
- Market research
- Strategic partnerships
- Bilingual (English and Hindi)
- Cold calling
- Team leadership
- Proposal writing
- Pipeline management
- Analytics
- Time management
- Relationship building
LANGUAGES
English
Hindi
Volunteering
Deeply committed to community service and advocacy, with a long-standing record of volunteering across human rights, disability, and international development sectors. My voluntary work reflects my belief in inclusion, accountability, and giving back to communities in meaningful ways.
Office of the Public Advocate (Community Visitor, 2017–2023)
Conducted compliance visits to group homes across Victoria, ensuring residents’ rights were upheld and services met required standards. Reported on systemic issues and advocated for improved quality of life for people with disabilities.
United Nations Association of Australia (Intern, 2013)
Supported national initiatives promoting the UN’s sustainability and human rights goals. Assisted with organising the World Environment Day Awards and stakeholder communications.
Doctors Without Borders & Women Without Borders (Volunteer, 2009–2013)
Contributed to projects supporting women, children, and disaster-affected communities in India. Managed translation, event coordination, and local outreach to improve access to healthcare and education.
This voluntary work has strengthened my understanding of equity, inclusion, and systemic advocacy; principles that guide my work in the disability sector today.
Timeline
Business Development Manager
Greenstaff Medical Homecare
11.2025 - Current
National Business Development Manager
The Personnel Group
04.2025 - 10.2025
Business Development Manager
Home Care Experts
05.2024 - 03.2025
Local Area Coordinator/ Senior Local Area Coordinator / Early Childhood Coordinator
Brotherhood Of St Laurence
09.2018 - 05.2024
Assistant Business Manager
Grill'd PTY LTD
10.2016 - 08.2018
Assistant Manager
TGI Friday's
08.2013 - 10.2016
Bachelor Of Arts - Media And Communications
University Of Melbourne