Umberto Siracusa
Edmondson Park,NSW
Summary
Proven leader with a track record of operational excellence at Tismor Health & Wellness, adept in staff training and development and cross-functional team coordination. Enhanced business performance by implementing strategic planning and process improvement, achieving significant efficiency gains. Skilled in fostering customer relationships and driving team success through effective communication and collaboration. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Secondary Business Unit Manager
Tismor Health & Wellness
12.2022 - 06.2024
- Increased efficiency by implementing new business unit strategies and streamlining operations.
- Balanced risk management with strategic objectives to optimize overall business performance outcomes.
- Managed budgets and resources effectively to achieve financial goals and maximize profitability.
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
- Identified growth opportunities by staying current on industry trends and competitive landscape insights.
- Conducted detailed market analysis for informed decision-making and strategic planning.
- Drove continuous improvement initiatives by soliciting feedback from employees and conducting regular reviews.
- Negotiated contracts with vendors for cost-effective procurement of goods and services.
- Monitored performance metrics regularly to identify areas for improvement and drive continuous progress.
- Mentored junior staff members, supporting their professional growth within the organization.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Enhanced employee skills with targeted training programs, contributing to a high-performing workforce.
- Established productive relationships with key stakeholders, ensuring alignment of business objectives.
- Facilitated cross-functional collaboration, fostering an environment of teamwork and innovation.
- Developed strong team dynamics through regular communication, resulting in improved performance.
- Optimized supply chain processes, reducing costs while maintaining quality standards.
- Implemented innovative marketing initiatives for increased brand visibility and customer engagement.
- Led the development of new product offerings, expanding the company''s market share and revenue streams.
- Strengthened organizational culture by promoting core values throughout daily operations.
- Championed process improvements that resulted in increased operational efficiency and reduced overhead expenses.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Senior Cost Analyst
Tismor Health And Wellness
10.2020 - 11.2022
- Increased profitability by identifying inefficiencies in the supply chain and recommending improvements.
- Reduced project costs by optimizing resource allocation and implementing cost-saving measures.
- Mentored junior analysts, fostering professional development and enhancing overall team performance.
- Improved financial reporting quality by conducting thorough variance analyses and identifying discrepancies.
- Analyzed competitor pricing strategies to maintain a competitive edge while maximizing revenue generation.
- Assessed vendor contracts to ensure optimal value for money spent on goods and services procured by the company.
- Coordinated with department heads in developing budgets that align with their respective objectives while meeting company-wide financial targets.
- Prepared bids and proposals to submit to clients and secure new business.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Analyzed plans and specifications to identify scope and cost of projects.
- Attended project meetings to provide updates and insights on project costs.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
Senior Operations Manager
Tismor Health & Wellness
01.2018 - 09.2020
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Developed systems and procedures to improve operational quality and team efficiency.
- Provided leadership for continual management and employee training initiatives.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Senior Planner
Tismor Health & Wellness
10.2016 - 12.2017
- Reduced lead times for product delivery through effective scheduling and resource allocation.
- Enhanced customer satisfaction by addressing concerns promptly and implementing corrective actions when necessary.
- Optimized inventory management, implementing demand forecasting tools to reduce stockouts and overstock situations.
- Provided mentorship and guidance to junior planners, fostering professional growth within the team.
- Developed comprehensive production plans that aligned with company goals and objectives, resulting in increased profitability.
- Supported new product launches through effective coordination between design, engineering, and manufacturing teams during the development phase.
- Ensured seamless transitions during production changes or equipment upgrades by closely monitoring implementation progress and adjusting plans accordingly.
- Established strong relationships with key stakeholders, facilitating clear communication channels for timely decision making.
- Increased production efficiency by streamlining workflow processes and implementing time-saving strategies.
- Elevated team performance, implementing regular training sessions to ensure all members were well-versed in latest industry trends and best practices.
- Maximized production output, utilizing Lean Manufacturing principles to identify areas of improvement.
- Improved on-time delivery rates with precise order tracking and coordination between departments.
- Contributed to long-term business planning by providing accurate forecasts of manufacturing capacity and resources required for future projects.
- Implemented cost-saving measures by analyzing production data and identifying areas of inefficiency.
- Played an essential role in achieving ISO certification by developing compliant procedures within the production planning department.
- Managed multiple complex projects simultaneously while consistently meeting tight deadlines and budget constraints.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
- Worked with engineering, production, and testing departments to implement corrective actions for missed milestones.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Manufacturing Manager
Jalco Group
03.2013 - 09.2016
- Supervised production team, keeping production schedules on track to meet tight deadlines.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted root cause analysis investigations to identify areas for improvement in manufacturing processes, leading to increased efficiency and fewer defects.
- Fostered strong relationships with external vendors and suppliers, ensuring timely deliveries of raw materials needed for seamless production operations.
- Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
- Managed budget planning and forecasting activities for the manufacturing department, ensuring alignment with corporate financial goals while maintaining operational excellence.
- Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
- Coordinated efforts between engineering, design, procurement, and quality assurance departments to streamline product development cycles and improve overall productivity.
- Managed a team of production staff, fostering a positive work environment and encouraging professional growth.
- Enhanced product quality by performing regular audits, enforcing strict adherence to industry standards, and implementing corrective actions when necessary.
- Ensured compliance with safety regulations at all times, conducting regular inspections and promoting a culture of safe work practices among employees.
- Performed detailed material inventories and ordered more supplies.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented cost-saving measures by identifying areas of waste reduction and negotiating favorable contracts with suppliers.
- Anticipated and addressed production problems, material shortages, equipment malfunctions, and unavoidable delays.
- Developed and implemented training programs for new hires, resulting in reduced time-to-productivity for all employees.
- Developed long-term strategies for manufacturing operations, aligning with company goals and objectives to drive sustainable growth.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Increased output capacity with the optimization of equipment layout and workflow improvements.
- Applied lean principles to improve workflow and quality and reduce waste.
- Partnered with vendors and suppliers to effectively manage and budget.
- Oversaw inventory management, ensuring optimal levels were maintained to meet production demands without excessive stockpiling or shortages.
- Collaborated with cross-functional teams to ensure on-time delivery of products while maintaining high quality standards.
- Established performance metrics for staff members, enabling effective evaluation of individual contributions and overall team success.
- Reduced machine downtime through proactive maintenance and effective troubleshooting techniques.
- Made sure that products were produced on time and are of good quality.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Optimized scheduling processes to maximize resource utilization while minimizing labor costs and overtime expenses.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Changed equipment over to new products to meet customer requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified strategic business opportunities to advance technology through licensing and project development.
- Led applicable mechanical design and integrity/reliability issues for static & rotating equipment.
- Achieved aggressive production and quality requirements for personal care bulk
- Coordinated procedures for facility and equipment maintenance, modification or replacement.
- Evaluated and recommended new technology investments to improve efficiency, reduce costs, and enhance overall production capabilities.
- Worked with licensing managers to understand markets and assist with prioritization of target accounts for licensing opportunities.
- Wrote process, employee and production schedules.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Implemented quality control system to review products against technical specifications and corporate standards.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Utilized data analysis tools to identify and resolve production issues.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Analyzed production data and prepared reports for senior management.
- Scrutinized production output and identified areas for improvement.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Coordinated with other departments to align production with customer requirements.
- Devised and administered cost control initiatives saving in excess of 300k per annum.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Enforced health and safety protocols to promote safe working environment.
- Evaluated employee performance and provided feedback and training as needed.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Trained in and implemented emergency response procedures to protect team members and property.
Production Planner
Jalco Group
02.2008 - 02.2013
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Presented updated order and production status reports to sales staff and management.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.
- Improved on-time delivery rates with diligent tracking of orders and proactive communication with stakeholders.
Credit Officer
Collex/Veolia
02.2004 - 01.2008
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
- Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Mentored junior staff members in best practices related to credit analysis, instilling a culture of accuracy and diligence within the team.
- Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
- Assisted in the development and implementation of new software tools for improved efficiency and accuracy in the credit assessment process.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Organized and finalized loan applications for underwriter review
- Updated client accounts with new information and verified data for informed credit approvals.
- Monitored accounts for signs of fraud and non-payment issues.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Worked with clients to define and implement terms for approved credit requests.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Kept records of customers' charges and payments.
- Prepared reports of findings and recommendations.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Referred delinquent accounts to collections department or outside resources.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
- Collaborated with management to evaluate credit strategies and develop improvements.
Accounts Receivable Analyst
Blackwoods
03.2000 - 01.2004
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
- Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
- Contacted internal and external customers to obtain documentation to support invoices and claims.
Customer Service Officer
Paddington Phones
01.1998 - 02.2000
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Accounting
Liverpool TAFE
Liverpool, NSW01.1998
Skills
Staff Training and Development
- Operations Management
- Cross-functional Team Coordination
- Business Analysis
- Key Performance Indicators
- Organizational Development
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Problem Resolution
- Managing Operations and Efficiency
- Customer Relationship Management
- Goal Setting
- Staff Management
- Task Delegation
- Project Planning
- Shift Scheduling
- Process Improvement
References
References are available upon request.
Timeline
Secondary Business Unit Manager
Tismor Health & Wellness
12.2022 - 06.2024
Senior Cost Analyst
Tismor Health And Wellness
10.2020 - 11.2022
Senior Operations Manager
Tismor Health & Wellness
01.2018 - 09.2020
Senior Planner
Tismor Health & Wellness
10.2016 - 12.2017
Manufacturing Manager
Jalco Group
03.2013 - 09.2016
Production Planner
Jalco Group
02.2008 - 02.2013
Credit Officer
Collex/Veolia
02.2004 - 01.2008
Accounts Receivable Analyst
Blackwoods
03.2000 - 01.2004
Customer Service Officer
Paddington Phones
01.1998 - 02.2000
Accounting
Liverpool TAFE
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