UME-SHUBAHAT AYAZ

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Worked as an internee pharmacist
• Increased pharmacy efficiency by assisting in the management of inventory and maintaining proper stock levels.
• Reduced errors during prescription filling processes through meticulous attention to detail while transcribing labels from pharmacist-written notes or electronic prescriptions.
• Interacted with healthcare professionals to support timely and proper processing of prescriptions.
• Collaborated with fellow trainees, sharing knowledge and best practices for delivering exceptional patient care.
• Provided friendly customer service at drop-off and pick-up counters.
• Maintained a clean work environment adhering to all relevant local regulations ensuring high-quality compounding processes.
• Performed blood pressure and blood glucose tests on patients.
• Counseled patients on new medications and OTC products.
• Streamlined operations within the pharmacy by implementing effective organizational strategies for medication storage and retrieval.

• Promoted a team-oriented atmosphere within the pharmacy setting by actively participating in daily huddles or meetings discussing patient cases and workflow improvements.
• Ensured patient safety by monitoring drug interactions, contraindications, allergies, and potential adverse reactions.
• Contacted insurance companies to resolve claims issues.
• Supported pharmacists in preparing accurate medication orders for various healthcare settings including hospitals, nursing homes, and outpatient facilities.
• Discussed medical histories with patients to provide most effective medical advice.
• Addressed customer questions regarding refills, insurance EOBs, and status prescriptions filling.
• Developed a deep understanding of various pharmacy software programs to optimize efficiency during daily tasks such as prescription filling, medication dispensing, or inventory management.

GPA: 3.64

• Grade: A
• Percentage: 72%

Grade: A1