Umeed Hussain Mirza Hussain
Hampton Park,Vic
Summary
Dynamic customer service professional with a proven track record at KFC, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction and retention through active listening and attention to detail. Adaptable and reliable, I thrive in fast-paced environments, consistently delivering high-quality service and fostering team success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KFC
Dandenong, VIC
01.2024 - Current
- Resolved customer issues promptly while demonstrating strong communication abilities.
Maintained a professional demeanor in challenging situations, fostering trust with customers.
Emphasized customer satisfaction as a key performance indicator.
Adapted quickly to changing environments, showcasing effective time management skills.
Customer Service Cashier
hungry jacks
Dandenong, VIC
01.2021 - 01.2023
- Cultivated strong interpersonal skills and teamwork while delivering high-quality service for two years in customer and food service roles.
- Developed effective communication and problem-solving abilities in fast-paced environments.
- Managed customer inquiries and resolved complaints efficiently to ensure satisfaction.
- Demonstrated professionalism and composure under high-pressure situations.
- Enhanced adaptability and time management skills to meet dynamic demands of roles.
- Contributed to team success through reliable, solutions-focused support across diverse scenarios.
Customer Service Assistant
Target
Narre Warren, Australia
- Answered customer inquiries with courtesy and accuracy
- Informed customers of promotions and sales
- Engaged in conversations with customers to understand needs
- Strengthened customer retention by offering discount options
- Mentored junior members and managed employee relationships
- Demonstrated strong knowledge of store service, products and policies
- 7 months year of customer service assistant
Education
Certificate - Certificate IV in Real Estate Practice,
Chisholm Institute
Melbourne, VIC08-2025
Certificate - Plumbing
Chisholm Institute
Melbourne, VIC09-2024
High School Diploma -
Dandenong High School
true08-2024
Skills
- Team collaboration
- Time management
- Sales strategies
- Customer relations
- Building rapport
- Networking skills
- Problem resolution
- Customer service
- Effective communication
References
Emina Zahirovic, zahirovic.emina@dandenong-hs.vic.edu.au
Personal Information
Date of Birth: 01/01/07
Timeline
Customer Service Representative
KFC
01.2024 - Current
Customer Service Cashier
hungry jacks
01.2021 - 01.2023
Customer Service Assistant
Target
Certificate - Certificate IV in Real Estate Practice,
Chisholm Institute
Certificate - Plumbing
Chisholm Institute
High School Diploma -
Dandenong High School