Umer Khalid
St Kilda,VIC
Summary
Proven Mobile Technician Trade Worker with a track record of enhancing customer satisfaction and loyalty at Imran Bhatti. Expert in device diagnostics and screen repair, adept at negotiating with vendors and delivering exceptional customer service through empathy and clear communication. Increased team's tech proficiency, directly impacting customer satisfaction positively.
Overview
1
1
year of professional experience
Work History
Mobile Technician Trade Worker
Imran Bhatti
03.2023 - 06.2024
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Conducted regular training sessions to keep team members up-to-date on advancements in mobile technology.
- Enhanced customer satisfaction by providing timely and efficient mobile device repairs.
- Established strong relationships with vendors, negotiating favorable terms for parts procurement that benefited both parties.
- Diagnosed and resolved technical issues for a wide range of mobile devices, resulting in increased customer loyalty.
Education
Diploma of Electronic And Communication - Diploma of Electronics And Communications Engineer
Technical Education Development Institute
Melbourne, VIC11.2022
Certificate III in Electronics And Communication - Certificate III in Electronics And Communication
Technical Education Development Institute
Melbourne, VIC01.2022
Skills
- Screen Repair
- Mobile Networking
- Laptop screen Replacement
- Device Diagnostics
Timeline
Mobile Technician Trade Worker
Imran Bhatti
03.2023 - 06.2024
Diploma of Electronic And Communication - Diploma of Electronics And Communications Engineer
Technical Education Development Institute
Certificate III in Electronics And Communication - Certificate III in Electronics And Communication
Technical Education Development Institute
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