Umesh Dahal
Strathfield,NSW
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of professional experience
Work History
Store Manager
Oporto Penrith Drive Thru
06.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Chef
5th Earl Of Rosebery
02.2021 - 11.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
Education
Bachelor of Information Technology - Information Technology
Victoria University
Sydney, NSW11.2023
Skills
- Supply Ordering
- Budget Administration
- Hourly Shift Management
- Revenue Generation
- Customer Service Management
- Report Generation
- Employee Training
- Shift Scheduling
- Bank and Safe Deposits
- Opening and Closing Procedures
Timeline
Store Manager
Oporto Penrith Drive Thru
06.2021 - Current
Chef
5th Earl Of Rosebery
02.2021 - 11.2023
Bachelor of Information Technology - Information Technology
Victoria University
Similar Profiles
MANDEEP KAURMANDEEP KAUR
Kitchen Staff Member at RASHAYS PenrithKitchen Staff Member at RASHAYS Penrith
Naseer MdNaseer Md
Revenue Manager at Mercure PenrithRevenue Manager at Mercure Penrith
Vesna Crizianne Antonette LiVesna Crizianne Antonette Li
Housekeeping Attendant at Pullmans PenrithHousekeeping Attendant at Pullmans Penrith