Umesha Abeyrathne
Glen Waverley,VIC
Summary
I am a dynamic, highly motivated professional with over 10 years of experience working in various fields. Hardworking and reliable with strong ability in customer service and public relations while committed to utilize my skills to achieve company goals.
Overview
17
17
years of professional experience
Work History
Systems Data Operator
Pnors Techonoly Group
02.2022 - 01.2024
- Follow instructions and apply correct procedures to various projects.
- Meet individually specified requirements per project.
- Completed data entry tasks with accuracy and efficiency.
- Key and validate various types of data into a computer system from scanned documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Attention to detail.
- Enhanced data accuracy by implementing strict quality control measures and regularly reviewing data entries.
- Streamlined data entry processes for increased efficiency and reduced errors, utilizing advanced software tools.
- Ensured data integrity through rigorous validation checks and cross-referencing of information.
- Supported decision-making processes by generating accurate reports based on processed data sets.
Medical Cordinator
Main Street Doctors
11.2021 - 02.2022
- Utilized booking systems and handled correspondence between patients and doctors
- Managed office mail and the physical setting of the front office.
- Greeted patients and provided them with information and assistance
- Handled calls, collected personal information, and created appointments
- Instructed patients to perform certain tasks prior to being seen
- Distributed and collected patient forms to be filed
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
Product Zone Specialist
Apple PVT LTD
06.2021 - 10.2021
- Discover customers’ needs, then following through with enlightening solutions
- Advising, selling, and setting up new products
- Provide and receive positive and negative specific feedback to help my peers and myself learn and figure out best practices to assist in our daily tasks and interactions with customers
- Transform store visitors into loyal apple customers by delivering world class service.
Human Resources Development Executive
Srilankan Airlines
08.2012 - 12.2020
- Strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees
- Assist all hiring and training procedures for new employees
- Continually educate employees on company policies (including sexual harassment, appropriate dress, and social media permissions, etc.)
- Coordinate and direct work activities for managers and employees
- Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have
- Promote a positive and open work environment where employees feel comfortable speaking up about issues.
International Flight Stewardess
Srilankan Airlines
07.2007 - 08.2012
- Provide hospitality and customer service to passengers
- Continuously monitor all safety conditions and emergency equipment of the aircraft while on the ground and in flight
- Explain all safety equipment and verify that passengers are following safety signs and procedures
- Respond to onboard medical situations.
Education
Diploma in Human Resources - Human Resources Management
Institute of Personnel Management Srilanka
Colombo, Sri Lanka09.2015
Bachelor of Arts - Modern Languages
University of Kelaniya, Sri Lanka
Colombo, Sri Lanka03.2007
Diploma in Ticketing And Reservations - Reservations and Marketing
International Ticketing Academy
Colombo, Sri Lanka05.2006
Skills
- Customer Service
- Fast Learner
- Communication Skills
- Ability to work Under pressure
- Ability to work in team
Timeline
Systems Data Operator
Pnors Techonoly Group
02.2022 - 01.2024
Medical Cordinator
Main Street Doctors
11.2021 - 02.2022
Product Zone Specialist
Apple PVT LTD
06.2021 - 10.2021
Human Resources Development Executive
Srilankan Airlines
08.2012 - 12.2020
International Flight Stewardess
Srilankan Airlines
07.2007 - 08.2012
Diploma in Human Resources - Human Resources Management
Institute of Personnel Management Srilanka
Bachelor of Arts - Modern Languages
University of Kelaniya, Sri Lanka
Diploma in Ticketing And Reservations - Reservations and Marketing
International Ticketing Academy
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