Umi Shrestha
Summary
Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Operations Manager
Burwood Mobile Phone
01.2017 - Current
- In my current role I am responsible for organising all store operations and allocating responsibilities to team members
- Supervise and guide team towards maximum performance
- Prepare and control the store's budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Resolve any customer concerns or complaints
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store merchandise and promotional events or displays and social media content
- Keep abreast of market trends to determine the need for improvements in the store
- Process payroll and analyse sales and revenue reports and prepare forecasts
- Ensure the store complies with all health and safety guidelines.
Hotel Manager
Mantra Parramatta
01.2015 - 01.2017
- As a hotel manager my responsibility was overseeing the daily operations of a 260-room hotel by developing schedule and monitoring the performance of various departments and team members
- Overseeing all financial aspect of the hotel involving budgeting, forecasting cost monitoring
- Proactively seeking sales and marketing opportunities, ensuring focus on continuous business development, maximising room yield & increase hotel revenue through strategic sale practices and yield management
- Ensure property is compliant with all company guidelines, as well as federal, state and local laws including Work Health & Safety Regulations, licensing, fire regulations and essential services
- Responsible in achieving efficient and effective hotel operations and delivery of superior customer service and quality outcomes; maximising profitability and enhancing the guest experience through effective management strategies and initiatives.
Cluster Revenue Manager
Mantra Parramatta, Breakfree Bankstown & Mantra Ettalong
06.2013 - 01.2015
- As a Cluster Revenue Manager, my responsibility is to manage the day to day revenue management for my cluster properties and ensure revenue and profit is maximised for all stakeholders
- Develop revenue strategies (including rate and inventory strategies) with each of the General Managers which correlate with the individual property business models
- Review the revenue strategies on an ongoing to ensure the detail is in line with market demand and competitor activity
- Assist reservations manager with group inquiry, promotions and upcoming campaign
- Coordinate the updating of all TPI and OTA sites through channel management systems
- Manage the relationship with TPI market managers to maximize the properties exposure through these channels
- Work with revenue department to ensure Sihot is being used effectively and efficiently.
Cluster Reservations Manager
Mantra Parramatta & Breakfree Bankstown
08.2011 - 05.2013
- My role was to ensure all reservations department processes and policies are in place
- Ensure reservations department follows all Mantra Group guidelines in relation to payments and booking processes
- Prepare fortnightly room revenue forecasts in conjunction with the General Manager
- Implement revenue management strategies across targeted distribution channels in an effort to achieve Rev Par goals
- Take ownership of rooms revenue forecasts
- Prepare and chair yield meetings on a weekly basis.
Executive Assistant Manager
Mantra Parramatta (Pacific International)
09.2007 - 07.2009
- Monitored operational performance of different departments to ensure alignment with corporate profit goals
- Ensured the efficient and economical running of the entire hotel
- Prepared annual forecasts/budgets of occupancy and revenue
- Motivate team through participative decision making and encouraging members to build on personal strengths and address weaknesses through facilitating goal setting, training and personal development opportunities
- Monitor customer service and participate in public relations activities.
Acting Hotel Manager
SAVILLE PARK SUITES CHATSWOOD (MANTRA CHATSWOOD)
12.2005 - 08.2007
- Management role within the hotel involved the administration and coordination of operations and staff related to the following departments; Reservations, Front Office, Night Audit, Housekeeping, Security, Food & Beverage Department, Conference & Function, and Kitchen Department
- Prepared annual forecasts/budgets of occupancy and revenue in conjunction with general manager and department heads.
Reservations Manager
SAVILLE 2 BOND STREET
07.2004 - 11.2005
- Management role within the hotel: administration and coordination the operations of reservations department
- Ensure effective management of telephone booking, Website booking, CRS, PMS
- Responsible of yield and revenue management of the hotel.
Education
Diploma in Business Management -
Franklyn Scholar
Diploma in Information Technology -
Alpha Beta College, Sydney
Advanced Certificate in Computer Skills -
Bridge Business College, Sydney
Skills
- Staff Development
- Client Relations
- Budget Control
- Conflict Mediation
Accomplishments
- NSW &ACT winner region of the year 2016-2017
- Managed and successfully completed hotels multi million dollar refurbishment project 2016
- Achieved hotels financial goal and targets
- Reduced turnover and Increased team retention by focusing on team learning and development program
- Team consistently
- Appointed acting Hotel Manager during several management changes within the group
- Impacted continual communications and liaison efforts with all departments of the hotel
- Assist General Manager in successfully completing hotel refurbishment
- Achieved hotel goals
- Developed and implemented cost saving measures during global financial crisis
- Implemented action plans by Department Heads for effective planning, implementation and evaluation of operations ensuring ongoing documentation maintained for effective communication
- Ensure adherence to Workplace Health and Safety legislation and compliance with Mantra Hotel Group process
- Successfully completed the change over project from Pacific International to Mantra Parramatta
- Manager of the year 2005-2006 (Saville Park Suites Chatswood)
- Manager of the Year 2005-2006 (Saville Hotel Group)
- Established hotel internal housekeeping department
- Increased team productivity 100%
- Promoted after 6 months to Rooms Division Manager
- Created, implemented and monitored upgrade incentive programs in the front office department
- Team Member of the month February increased hotel revenue
- Created, implemented and monitored upgrade incentive programs in the reservation department
- Employee of the month July 2003
- Employee of the month June 2002
- Employee of the month September 2001
Skills Attributes
- Financial and Business
- Leadership
- Self-regulatory skills
- Intellect
- Excellent communication skills
- Team development
Timeline
Operations Manager
Burwood Mobile Phone
01.2017 - Current
Hotel Manager
Mantra Parramatta
01.2015 - 01.2017
Cluster Revenue Manager
Mantra Parramatta, Breakfree Bankstown & Mantra Ettalong
06.2013 - 01.2015
Cluster Reservations Manager
Mantra Parramatta & Breakfree Bankstown
08.2011 - 05.2013
Executive Assistant Manager
Mantra Parramatta (Pacific International)
09.2007 - 07.2009
Acting Hotel Manager
SAVILLE PARK SUITES CHATSWOOD (MANTRA CHATSWOOD)
12.2005 - 08.2007
Reservations Manager
SAVILLE 2 BOND STREET
07.2004 - 11.2005
Diploma in Business Management -
Franklyn Scholar
Diploma in Information Technology -
Alpha Beta College, Sydney
Advanced Certificate in Computer Skills -
Bridge Business College, Sydney
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