Umme Halima Shomapty
Operations Administrator
Eumemmerring,VIC
Summary
Forward-thinking Operations Administrator skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Skilled in prioritizing and completing task independently. Extensive Experience with Microsoft Office.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operations Administrator
Coldrex
05.2023 - Current
- Managing scheduling of supply and install jobs
- Answering customer enquiries via phone and email
- Managing files and storage of documents
- Processing of orders and data management
- Processing of customer and installer invoices
- Preparing and sending customer quotes
- Maintain records of customers through enquiry, collection and, enter compliance details.
- General administration tasks and office duties as requested
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
- Managed internal operational standards and productivity targets.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Reported issues to higher management with great detail.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Assisted in development of strategic plans for business growth while maintaining focus on operational efficiency.
Cashier
Marmara Halal Meats
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Team Member
Pattysmiths Endeavour Hills
12.2022 - 02.2023
- Register operations and cash handling
- Ensuring provision of fresh, quality products, friendly and efficient service
- Providing customers with quick and accurate service
- Maintaining clean and well presented facilities for valued customers
- Maintain productive, efficient approach to all tasks
- Maintained order accuracy and customer satisfaction by double checking packing labels while packaging products
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
IT Support Officer
Inspiration Software Limited
05.2020 - 05.2022
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Monitored employee and customer interactions to assess quality of service
- Maintained current and compliant financial records, monitoring, and addressing variances through detailed analyses
- Prepared employee schedules for maximum coverage during key hours.
- Worked well in team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
Administrative Assistant
University Of Liberal Arts Bnagladesh
01.2018 - 04.2020
- Prepared materials for lessons, assignments and assessments and evaluated, corrected, and graded student performance to identify gaps in skills or knowledge and set realistic goals
- Build positive relationships with parents to involve families in educational process
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance
- Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
Education
Masters in Business Information System
Swinburne University of Technology
Melbourne, VIC2024
Bachelor of Science - Electronics And Telecommunication Engineering
University of Liberal Arts Bangladesh (ULAB)
2017
Higher School Certificate (HSC),Science
Viqarunnisa Noon College
2012
Skills
Basic accounting knowledge
reference
Will be provided upon request
Timeline
Operations Administrator
Coldrex
05.2023 - Current
Cashier
Marmara Halal Meats
03.2023 - 05.2023
Team Member
Pattysmiths Endeavour Hills
12.2022 - 02.2023
IT Support Officer
Inspiration Software Limited
05.2020 - 05.2022
Administrative Assistant
University Of Liberal Arts Bnagladesh
01.2018 - 04.2020
Masters in Business Information System
Swinburne University of Technology
Bachelor of Science - Electronics And Telecommunication Engineering
University of Liberal Arts Bangladesh (ULAB)
Higher School Certificate (HSC),Science
Viqarunnisa Noon College
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