Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Umme Halima Shomapty

Eumemmerring,VIC

Summary

  • Dedicated and detail-oriented Operations Administrator with a year of experience in managing logistics and streamlining operations in transportation companies. Adept at coordinating schedules, optimizing resources, and ensuring efficient workflows. Seeking to leverage proven skills in operations management to contribute to the success and growth of a dynamic transportation company.

Overview

6
6
years of professional experience

Work History

Operations Administrator

Coldrex
05.2023 - Current
  • Managing scheduling of supply and install jobs
  • Answering customer enquiries via phone and email
  • Managing files and storage of documents
  • Processing of orders and data management
  • Processing of customer and installer invoices
  • Preparing and sending customer quotes
  • Maintain records of customers through enquiry, collection and, enter compliance details.
  • General administration tasks and office duties as requested
  • Increased productivity with organized and effective scheduling, task allocation, and resource management.
  • Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
  • Managed internal operational standards and productivity targets.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Reported issues to higher management with great detail.
  • Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
  • Assisted in development of strategic plans for business growth while maintaining focus on operational efficiency.

Cashier

Marmara Halal Meats
03.2023 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Sacca's Fine Foods
12.2022 - 02.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

IT Support Officer

Inspiration Software Limited
05.2020 - 05.2022
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Monitored employee and customer interactions to assess quality of service
  • Maintained current and compliant financial records, monitoring, and addressing variances through detailed analyses
  • Prepared employee schedules for maximum coverage during key hours.
  • Worked well in team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.

Administrative Assistant

University Of Liberal Arts Bnagladesh
01.2018 - 04.2020
  • Prepared materials for lessons, assignments and assessments and evaluated, corrected, and graded student performance to identify gaps in skills or knowledge and set realistic goals
  • Build positive relationships with parents to involve families in educational process
  • Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance
  • Worked one-on-one with students to determine strengths, weaknesses and learning patterns.

Education

Bachelor of Science - Electronics And Telecommunication Engineering

University of Liberal Arts Bangladesh (ULAB)
2017

Higher School Certificate (HSC),Science

Viqarunnisa Noon College
2012

Skills

  • Basic accounting knowledge
  • Familiarity with office software such us Microsoft Office Suit (Word,Excel,Power-point),email platforms,and calendar management tools
  • Proficiency in Carton Cloud and SAP
  • Trained in Pallet Management
  • Proficient in Carton Cloud and SAP
  • Administrative Assistance
  • Organization
  • Scheduling Coordination
  • Meeting Coordination
  • Verbal and written communication
  • Customer Service Orientation
  • Problem Solving
  • Teamwork and Collaboration
  • Adaptability
  • Attention to Detail

Languages

English
Professional Working
Bengali
Full Professional

Reference

will be provided upon request.

Timeline

Operations Administrator

Coldrex
05.2023 - Current

Cashier

Marmara Halal Meats
03.2023 - 05.2023

Cashier

Sacca's Fine Foods
12.2022 - 02.2023

IT Support Officer

Inspiration Software Limited
05.2020 - 05.2022

Administrative Assistant

University Of Liberal Arts Bnagladesh
01.2018 - 04.2020

Bachelor of Science - Electronics And Telecommunication Engineering

University of Liberal Arts Bangladesh (ULAB)

Higher School Certificate (HSC),Science

Viqarunnisa Noon College

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Umme Halima Shomapty