UMMEH HANY SUCHONA
Summary
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
8
8
years of professional experience
Work History
Front Desk Coordinator
Aroma Indian Restaurant
04.2025 - Current
- Managed front desk operations and provided exceptional customer service to enhance visitor experiences.
- Warmly greet guests upon arrival, manage reservations, and coordinate seating arrangements to optimize table turnover and guest satisfaction.
- Handle incoming calls and online bookings, confirm reservations, and manage waitlists during peak hours.
- Address guest inquiries and concerns promptly, ensuring a positive dining experience and resolving any issues efficiently.
- Coordinate between the kitchen, serving staff, and management to ensure smooth service flow and timely updates on table availability.
- Ensure adherence to health and safety regulations, including cleanliness standards and emergency procedures.
Junior Architect
Nippon Koei Co.,Ltd.
11.2022 - 01.2025
- Design proposal & design development of Hazrat Shahjalal International Airport, Terminal-3, Dhaka.
- Site supervision.
- Coordinating with client, principle & foreign architects.
- Evaluating contractor’s detail & shop drawings, checking material specification & finish works by given deadline.
Associate Architect
The Paper Architects.
07.2019 - 10.2022
- Design proposal.
- Project management.
- 3D visualization.
- Coordinate with consultants.
- Preparing working drawings & shop drawings.
Junior Architect
Studio Dhaka.
10.2017 - 06.2019
- Design proposal.
- 3D modeling & visualization.
- Coordinate with senior architects & vendor.
- Preparing detail working drawings.
Education
B.Arch - Bachelor of Architecture
American International University-Bangladesh (AIUB)
01.2017
HSC - Higher Secondary School Certificate
Viqarunnisa Noon School & College
01.2010
Skills
- POS systems
- Administrative support
- Customer Service
- MS Excel
- Microsoft office
- Photoshop
- Illustrator
- Autocad
- Revit
- Sketchup
- Lumion
- V-ray
Language Skill
English
Bengali
German
Interests
- Learning new cooking techniques and expanding my culinary skills
- Food Tourism
- Environmental Conservation Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Graphic Design
- Music
- Interior Design
Hobbies and Interests
Reading, Music, Photography, Traveling, Movies
Timeline
Front Desk Coordinator
Aroma Indian Restaurant
04.2025 - Current
Junior Architect
Nippon Koei Co.,Ltd.
11.2022 - 01.2025
Associate Architect
The Paper Architects.
07.2019 - 10.2022
Junior Architect
Studio Dhaka.
10.2017 - 06.2019
HSC - Higher Secondary School Certificate
Viqarunnisa Noon School & College
B.Arch - Bachelor of Architecture
American International University-Bangladesh (AIUB)
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