Umme Hani Imtiaz Arif
Brisbane,QLD
Summary
Accomplished Medical Receptionist with a proven track record at Qualitas Healthcare Solution, adept in office administration and medical terminology. Excelled in managing patient information with utmost confidentiality and providing exceptional customer service, significantly enhancing patient satisfaction. Skilled in front desk operations and adept at fostering positive patient experiences. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Qualitas Healthcare Solution
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Bachelor of Science - Computer Science
IQRA UNIVERSITY
Pakistan05.2019
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Payment Collection
- Records Management
- Medical Billing
- Letter preparation
Languages
English
Professional Working
Urdu
Full Professional
Timeline
Medical Receptionist
Qualitas Healthcare Solution
07.2022 - Current
Bachelor of Science - Computer Science
IQRA UNIVERSITY
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