UMMI TAZMIN
Sydney,NSW
Summary
Seeking a position, which will maximize my people-oriented experience, communication Skills and provide me with the challenge of Customer problem analyses and solving Capabilities.
Driven operations professional with strong background in optimizing processes and enhancing workflow efficiencies. Adept at fostering team collaboration and delivering results in dynamic environments. Skilled in strategic planning, process improvement, and resource management. Known for reliability, adaptability, and results-focused approach to complex challenges.
Overview
9
9
years of professional experience
Work History
Credit Decisioning Mortgage Operations Consultant
WESTPAC
06.2021 - Current
- Working with highly valued stakeholders that require assistance in the process of home loan applications. Complex problem solving, extending from complaint handling to escalations. Product and process development to make processes more efficient.
- Able to assist in multiple areas e.g., Post approval and servicing, One bank platform, Originations and Escalation. Working towards meeting quarterly, monthly, and daily KPIs. Subject Matter Expert (SME) providing support to team members and being a point of escalation for senior managers. Actively participating in team meetings and identifying pain points to better accommodate external stakeholders.
- Support point procedure revision and updates. Working alongside people leaders and Senior Operation Managers to identify pain points and solutions. Shadowing our Executive assistant to learn skills around diary management, email management, booking and preparing travel for management, coordination for key meetings and forward planning, general day to day office management for leadership and general manager e.g: compliance reporting, staff reimbursements, Second in charge to Team leader: Daily operational data reporting.
- Managing a team Monitoring call queues and service levels Workforce and strategic planning Working on projects for new processes and procedures, leading to coaching and training the team to develop their knowledge within these areas.
- Current- OBP Trained for Originations, Escalation, Certification and service fulfilment.
- Did shadowing with Lending Area Manager for more depth for lending process
Leading Store (LTS)
BIGW
11.2018 - 01.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Visual Merchandising Manager
Zara
11.2018 - 08.2019
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Managed merchandising standards and maintained consistency across distribution channels.
- Established open lines of communication with store personnel regarding any changes made in the visual merchandising plan, ensuring smooth transitions.
- Coordinated with inventory team to highlight overstocked items through strategic placement, facilitating stock clearance.
- Spearheaded seasonal decoration plan, creating immersive shopping experience that drove increased foot traffic.
Customer Service Supervisor
COLES Supermarkets
12.2015 - 11.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Education
Bachelor of Arts -
Southeast University
SSC & HSC - undefined
Viqarunnisa Noon School & College
01.2010
Skills
- Patience
- Attentiveness
- Task prioritization
- Analytical thinking
- Risk management
- Clear communication skills
- Time management
- Customer relationships
- Operational efficiency
- Business process improvement
- Capacity planning
- Problem-solving abilities
- Attention to detail
Timeline
Credit Decisioning Mortgage Operations Consultant
WESTPAC
06.2021 - Current
Leading Store (LTS)
BIGW
11.2018 - 01.2022
Visual Merchandising Manager
Zara
11.2018 - 08.2019
Customer Service Supervisor
COLES Supermarkets
12.2015 - 11.2018
SSC & HSC - undefined
Viqarunnisa Noon School & College
Bachelor of Arts -
Southeast University
Similar Profiles
Ishhmeet Kaur BhandariIshhmeet Kaur Bhandari
Credit Assessor at WestpacCredit Assessor at Westpac
Nattasha BenfordNattasha Benford
Senior Credit Assesssor at WestpacSenior Credit Assesssor at Westpac
TINOTENDA MAKUMBIROFATINOTENDA MAKUMBIROFA
Business Lending Team Member at WestpacBusiness Lending Team Member at Westpac
Raghu Venkata Vara Prasad BattuRaghu Venkata Vara Prasad Battu
Senior Technical Lead at WestpacSenior Technical Lead at Westpac
Kieran HostyKieran Hosty
Senior Archaeologist and Heritage Advisor at Hosty Heritage and ArchaeologySenior Archaeologist and Heritage Advisor at Hosty Heritage and Archaeology