Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ummuhan Demiral

Melbourne,VIC

Summary

Highly productive customer service team member well-versed in service delivery standards. Offering over 10 years of experience in food and customer service-oriented positions.

Overview

20
20
years of professional experience

Work History

Restaurant Team Member

Dejavu Restaurant
Melbourne, VIC
02.2023 - 03.2024
  • Greeted customers and provided menus.
  • Provided quality customer service with a friendly attitude.
  • Trained new team members on restaurant policies and procedures.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Customer Service Representative

Fresh Plus
Melbourne, Vic
03.2010 - 05.2022
  • Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
  • Adhered to all health codes while handling food items such as fruits, vegetables, dairy products.
  • Inspected produce for quality assurance purposes prior to displaying them on shelves for sale.
  • Performed opening and closing duties such as counting cash drawers or setting alarms.
  • Ensured that all safety regulations were adhered to during work hours including proper use of protective gear.
  • Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
  • Answered store and merchandise questions and led customers to wanted items.

Warehouse Employee

Sleep Easy
Melbourne, VIC
03.2004 - 03.2010
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Assembled orders according to customer requests.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Education

High School Diploma -

-
Istanbul
12-2002

Skills

  • Supply Restocking
  • Customer interaction
  • Operational standards
  • Guest experiences
  • Verbal and written communication
  • Food safety knowledge
  • Food Preparation
  • Kitchen Support
  • Warehousing Operations
  • Multitasking
  • Organizational Skills
  • Teamwork and Collaboration
  • Kitchen station organization
  • Food storage safety
  • Food preparation techniques
  • Kitchen Equipment Operation

Languages

Turkish
Native/ Bilingual

Affiliations

  • Food Preparation
  • Cooking

Timeline

Restaurant Team Member

Dejavu Restaurant
02.2023 - 03.2024

Customer Service Representative

Fresh Plus
03.2010 - 05.2022

Warehouse Employee

Sleep Easy
03.2004 - 03.2010

High School Diploma -

-

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Ummuhan Demiral