Umnia Hassaballa
TARNEIT,VIC
Summary
Highly motivated third-year law student at Deakin University seeking to leverage 4+ years of hospitality and customer service experience into a legal career. Eager to develop expertise in commercial and corporate law, I am confident in the skills I have developed through legal research, which will aid in my progression in this industry. Utilizing my exceptional communication and interpersonal skills in a professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Peter Alexander
Werribee, Victoria
11.2024 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided excellent customer service to clients in person and over the phone.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Senior Team Member
Lovisa
Werribee, Victoria
11.2023 - Current
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Assisted in developing policies and procedures related to customer service operations.
- Performed quality checks on products and documented discrepancies.
- Supported senior management in various projects as needed including presentations and reports.
- Collaborated with team members to achieve project milestones within set deadlines.
- Participated in regular training sessions to improve product knowledge and service skills.
- Provided leadership during times of organizational change or crisis management situations.
Team Leader
Carl's Jr
Williams Landing, Victoria
01.2021 - 07.2024
- Maintained positive working relationship with fellow staff and management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Bachelor - Law
Deakin University
Melbourne, VICHigh School Diploma -
Homestead Senior Secondary College
Point Cook, VIC11-2022
Skills
- Legal research
- Legal analysis
- Sales promotion
- Customer service
- Inventory management
- Quality assurance
- Team collaboration
- Data analysis
Languages
English
Native/ Bilingual
Arabic
Professional
Accomplishments
- Homestead Senior Secondary Legal Studies Achievement Award
- Homestead Senior Secondary Resilience Award
Affiliations
- Deakin Law Students' Society Member
- Ethical Fashion Advocate
Certification
- Current Australian driver's license
- Working With Children Check
- Responsible Service of Alcohol Vic
References
References available upon request.
Timeline
Sales Assistant
Peter Alexander
11.2024 - Current
Senior Team Member
Lovisa
11.2023 - Current
Team Leader
Carl's Jr
01.2021 - 07.2024
Bachelor - Law
Deakin University
High School Diploma -
Homestead Senior Secondary College
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