Summary
Overview
Work History
Education
Skills
Timeline
Generic

Una Curtin

WONTHAGGI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Administration. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimisation. Articulate, energetic and results-oriented with passion for developing relationships and cultivating partnerships.

Overview

25
25
years of professional experience

Work History

Communications Administration Officer

Bass Coast Shire Council
09.2022 - Current
  • Providing all aspects of support for the Communications Team
  • Communicating with all teams through the organisation to develop communication plans
  • Providing digital assistance with Trello, organizing and prioritising tasks and gaining approvals
  • Collaboration with teams to gather information, process problems and work clear guidelines and plans
  • Paying close attention to detail of written media releases and looking for solutions to small issues before they become bigger issues
  • Editing of all written content for media releases and digital media and gaining approvals and changes from managers
  • Using excellent communication skills, both written and verbal for prioritising tasks and effective planning
  • Maintain excellent customer service skills with internal and external stakeholders
  • Understanding of graphic design and corporate logos for social media content and branding projects
  • Using all aspects of MS Office

Planning and Building Enforcement Administration Officer

Bass Coast Shire Council
11.2017 - Current
  • Providing Administration support to Planning Enforcement Officer
  • First point of contact for all internal and external enquiries relating to planning enforcement matters
  • Triage of requests and collection of all relevant data for planning enforcement officer
  • Continuous improvement for all procedures and outcomes
  • All aspects of office administration
  • Payment of contractor invoices
  • Document management and privacy
  • Liaising with Councils legal representation
  • Organisational Skills
  • Triage of incoming requests and process high risk timelines
  • Co-ordinate site inspections
  • Continued assessment of templates and processes to improves outcomes
  • Continue high communication skills to manage and monitor court hearings and reviews
  • Work within statutory timeframes to achieve outcomes
  • Technical Skills
  • CI Anywhere
  • CM9
  • All Microsoft Office programs
  • Document management and understanding of management procedures
  • Management of registers as required under the Planning and Environment Act
  • Preparation and management of reports for Council meetings
  • Triage of all requests internal and external
  • First point of customer service

Councillor Support Officer

Bass Coast Shire Council
  • Administration to Councillors’
  • EA to Planning Manager
  • Administration support for Corporate Information Team
  • Document management
  • Minute taking
  • Website Management
  • Info Council/Councillor Portal
  • Customer Service
  • Organisational Skills
  • Co-ordination of CEO meetings internal/external
  • Co-ordination of weekly Councillor meetings and briefings
  • Coordination of the hire of community vehicle
  • Client contact both in person and by telephone
  • Liaising with partners and professional staff on a one-on-one basis
  • Setting up meetings for internal committees, including catering, agendas and minutes
  • Organisation of communications plans
  • Extensive time management for projects
  • Organisational knowledge
  • Working together policies

Casual Pool Administration Officer

Bass Coast Shire Council
07.2013 - 11.2017
  • Administration support for various Bass Coast Shire Council Teams
  • Preparation of monthly billing, supplier invoices and requisition requests
  • Continuously maintaining a high skill set
  • All aspects of office administration

Administration Office Manager

Matthews Bulk Transport
11.1997 - 03.2015
  • Preparation of files for monthly billing, supplier invoices and monitoring and follow-up of outstanding accounts
  • Continuously maintaining a high skill set, attending in-house training sessions
  • Payroll
  • Providing general assistance to the CEO and staff where required
  • All aspects of office administration
  • Banking
  • Organisational Skills
  • Organisation of truck drivers within a team environment
  • Coordination of deliveries and pick up of freight local and interstate
  • Extensive client contact both in person and by telephone
  • Liasing with partners and professional staff on a one-on-one basis
  • Liasing with staff members internally and interstate

Surf Coach

Offshore Surf School
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Education

Yr 12, VCE -

Mary MacKillop College
1994

CERTIFICATES Community Bronze Medallion -

Peninsula TAFE
1996

Skills

  • Microsoft office suite
  • Communication skills
  • Social media management
  • Digital collaboration
  • Detail oriented
  • Editing of media releases and Social Media posts
  • Public relations
  • Adobe Acrobat
  • CM9 – internal system
  • Corporate electronic document management system
  • Councillor portal
  • Website management/building
  • Info Council
  • Finesse
  • Cashlink
  • Quickbooks
  • 2IC Internal data entry program
  • Xero accounting program
  • Making sure OHS standards are complied with
  • Organisation of large groups of school children
  • Teaching children about environmental sustainability, beach safety and water awareness
  • One on one contact with students in a teaching environment
  • Accumulation and tracking of data usage
  • Providing assistance to the volunteer and transport manager
  • Preparation of monthly bills and supplier invoices
  • Continuously maintaining a high skill set
  • All aspects of office administration
  • Accumulation and tracking of volunteer hours worked and fuel usage
  • Providing assistance for co-ordination of patients transport to Melbourne
  • Providing assistance for co-ordination of volunteer drivers
  • Client contact by telephone
  • Liaising with internal staff members
  • Use and co-ordination of online diary system
  • Excellent Communication
  • Data Entry
  • Flexible and Adaptable

Timeline

Communications Administration Officer

Bass Coast Shire Council
09.2022 - Current

Planning and Building Enforcement Administration Officer

Bass Coast Shire Council
11.2017 - Current

Casual Pool Administration Officer

Bass Coast Shire Council
07.2013 - 11.2017

Administration Office Manager

Matthews Bulk Transport
11.1997 - 03.2015

Councillor Support Officer

Bass Coast Shire Council

Surf Coach

Offshore Surf School

Yr 12, VCE -

Mary MacKillop College

CERTIFICATES Community Bronze Medallion -

Peninsula TAFE

Similar Profiles

CREATE PROFILE
Una Curtin