Summary
Overview
Work History
Education
Skills
References
Licences
Affiliations
Timeline
Generic

Una-Maree Copelin

Berkeley Vale,Australia

Summary

Motivated professional with demonstrated ability to provide excellent customer service in person and support over the phone. Skilled in active listening, clear communication, and multitasking. Enjoys customer service rolls and interacting with clients.

Overview

30
30
years of professional experience

Work History

Merchandiser

Clemenger
Central Coast, NSW
10.2023 - Current
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Generated reports detailing current stock levels, sales figures, markdown information.

Raising a Family

Stay at Home Mum
01.2017 - 10.2023

Process Worker

Steggles/Biada
Mt Kuring Gai, NSW
01.2015 - 01.2017
  • Pick and pack with Food environment hygiene standards
  • Working on a Process line and Product assembly

Process Worker

Forsythes Recruitment
Tuggerah, NSW
01.2010 - 01.2012
  • Pick and pack with Food environment hygiene standards
  • Working on a Process line and Product assembly

Process Worker

Advantage Recruitment
Tuggerah, NSW
01.2007 - 01.2010
  • Pick and pack with Food environment hygiene standards
  • Working on a Process line and Product assembly

Beauty Therapist

Image Hair and Beauty
Gosford, NSW
01.2006 - 01.2007
  • Providing all aspects of beauty therapy
  • Greeting and assisting customers, diary management, cash handling
  • Assisting hairdressers when required

Bar Attendant

Terrigal Hotel
Terrigal, NSW
01.2006 - 01.2007
  • Preparing a variety of drinks including cocktails
  • Customer service and cash handling
  • Maintaining a clean and hygienic work environment

Ski Technician (Seasonal-Winter)

Thredbo Sport
Thredbo, NSW
01.2000 - 01.2005
  • Fitting snow clothing and accessories
  • Providing customer service

Bar Attendant (Seasonal-Summer)

The Beach Hotel
Byron Bay, NSW
01.2000 - 01.2003
  • Preparing a variety of drinks including cocktails
  • Customer service and cash handling
  • Maintaining a clean and hygienic work environment

Bar & Gaming Attendant

The Bay Hotel/Motel
Bonnells Bay, NSW
01.1999 - 01.2000
  • Pouring beers, making cocktails and shots, knowledge of pouring wine
  • All TAB and Poker Machine Operations, Receptionist, Bottle Shop Attendant

Day Staff/Night Fill

Big W
Tuggerah, NSW
01.1996 - 01.1999
  • Packing shelves, shelf labelling, recovering, stock control

Assistant Manager

Customs International
Wyong, NSW
01.1996 - 01.1998
  • Staff management, shift organisation, banking, payrolls profits and deficits

Manager/Small Business Traineeship

Big Flower
Wyong, NSW
01.1995 - 01.1996
  • Manage and run a small business, staff management, finances, stock management

Head Beauty Therapist

Seaworld Resort
Gold Coast, QLD
01.2005
  • Providing all aspects of beauty therapy
  • Greeting and assisting customers, diary management, cash handling

Beauty Therapist

Palazzo Versace
, QLD
01.2005
  • Providing customers with a variety of deluxe & high end beauty treatments

Supervisor

City Beach
Surfers Paradise, QLD
01.2004
  • Assisting customers to select clothing and accessories that meet their personal needs and style
  • Managing a team of staff as well as Customer service and cash handling

Education

Responsible Service of Alcohol -

01.2013

Responsible Conduct of Gambling -

01.2013

Bachelor of Podiatry -

University of Newcastle
Ourimbah
01.2011

Senior First Aid -

01.2008

Reflexology -

01.2007

Occupational Health and Safety - Green Card -

01.2005

Diploma of Beauty Therapy -

01.2004

Ski Technician -

01.2003

Extinguisher & Emergency Procedures - Information Technology, Computer Licence

01.2002

Skills

  • High Quality Customer Service
  • Excellent communication and organisation skills
  • OH&S procedures and Hygiene practices
  • Use of Registers, Cash Handling and Eftpos
  • Stock control and Auditing
  • Highly Qualified Bar Attendant Cocktail experience
  • Poker machine and TAB operations
  • Process work with pick pack and line experience
  • Enjoys working in a team environment and independently
  • Motivated, Reliable and honest
  • Computer and system skills

References

  • Maree Bastion, Area MAnager, Clemenger 0426 184 933
  • Andrew Klerck Rodger, Consultant, Forsythes Recruitment, (02) 4353 0999
  • Peter Cullen, The Publican, The Bay Hotel/Motel, (02) 4973 3177

Licences

NSW Class C Driver's Licence, Own Reliable Transport

Affiliations

  • Enjoys sports such as snowboarding, the beach and arts and crafts.

Timeline

Merchandiser

Clemenger
10.2023 - Current

Raising a Family

Stay at Home Mum
01.2017 - 10.2023

Process Worker

Steggles/Biada
01.2015 - 01.2017

Process Worker

Forsythes Recruitment
01.2010 - 01.2012

Process Worker

Advantage Recruitment
01.2007 - 01.2010

Beauty Therapist

Image Hair and Beauty
01.2006 - 01.2007

Bar Attendant

Terrigal Hotel
01.2006 - 01.2007

Head Beauty Therapist

Seaworld Resort
01.2005

Beauty Therapist

Palazzo Versace
01.2005

Supervisor

City Beach
01.2004

Ski Technician (Seasonal-Winter)

Thredbo Sport
01.2000 - 01.2005

Bar Attendant (Seasonal-Summer)

The Beach Hotel
01.2000 - 01.2003

Bar & Gaming Attendant

The Bay Hotel/Motel
01.1999 - 01.2000

Day Staff/Night Fill

Big W
01.1996 - 01.1999

Assistant Manager

Customs International
01.1996 - 01.1998

Manager/Small Business Traineeship

Big Flower
01.1995 - 01.1996

Responsible Service of Alcohol -

Responsible Conduct of Gambling -

Bachelor of Podiatry -

University of Newcastle

Senior First Aid -

Reflexology -

Occupational Health and Safety - Green Card -

Diploma of Beauty Therapy -

Ski Technician -

Extinguisher & Emergency Procedures - Information Technology, Computer Licence

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Una-Maree Copelin