Una Turalic

Acting Manager annually from 2013

Member of NSW Police Force Multicultural Advisory Council (PMAC) since 2021

Developing KPI ' VMO’s Use of Interpreters for Consent in the Recommendation for Admission Form (RFA)'

Member of NBMLHD Inclusion Collaborative – Seeding Grants WG

Co- establishing NBMLHD Refugee Employment Working Group in 2017

Coordinating, developing, promoting and evaluating the in-service program aimed at Enhancing Cultural Competence of the NBMLHD workforce

Conducting research and co- writing national and international journal articles

Co-developing NBMLHD Mental Heath Culturally and Linguistically Diverse Implementation Plan

Developing training series exploring cultural competence in practice for clinical staff

Seeking avenues for including multicultural health issues into mainstream training initiatives

Developing and implementing training packages for the delivery of in-service programs that facilitating the transfer of skills between specialist multicultural and mainstream mental health workers.

Establishing partnerships with mental health, health and other service providers across NBMLHD to assist them to develop skills in caring for the health of people from culturally and linguistically diverse backgrounds

Conducting selective off-campus workshops, seminars and other educational activities in the area of multicultural health

Developing and maintaining a centralised collection of resource material for education purposes

Developing an action plan in response to training needs identified through consultations with CALD community members and staff

Providing a follow-up advice and support for participants in training workshops and in-services, service managers

Organising forums, events and training events (annual events Harmony Day; Refugee Week; Multicultural Health Week; Mental Health Month; & International Women's Day

Organising first NBMPLHD Pride Event 2023

Developing resources

Leading projects (i.e. Clinical Practice Improvement Projects)

Developing and conducting audits

Preparing Annual & MPSP Reports on behalf of NBMLHD

Providing clinical consults to staff and advocating on behalf of CALD consumers/ carers

Presenting at the number of different conferences

Active member of NBMLHD Mental Health Towards Zero Suicides Project Steering Committee; NBMLHD Communicating for Safety Committee; NBMLHD Partnering with Consumers; Penrith Multicultural Interagency and PIMDAN Committee.

Providing cultural consultations across clinical team; advocating for consumers and carers

• Enhanced patient well-being by implementing evidence-based therapeutic interventions.
• Collaborated with multidisciplinary team members for comprehensive mental health care plans.
• Reduced hospital readmission rates through effective discharge planning and follow-up appointments.
• Promoted a supportive environment by establishing rapport and trust with diverse consumers.
• Providing face-to-face counselling, family counselling; telephone counselling
• Providing cross-cultural assessment for clients referred by NSW Transcultural Mental Health Centre
• Reviewing Mental Health resources in the following languages: Bosnian, Croatian, German and Serbian.
• Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.
• Strengthened client coping skills by providing psychoeducation on stress management techniques and self-care strategies.
• Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
• Developed tailored treatment plans by utilizing various therapeutic modalities such as CBT, DBT, and solution-focused therapy.
• Improved client engagement in therapy sessions by incorporating culturally-responsive approaches into practice.
• Contributed to ongoing professional development programs for staff members, sharing knowledge of current best practices in the field of mental health counselling.
• Advocated for clients'' needs within the broader mental health system, ensuring access to necessary services and resources.
• Attending clinical supervision

• .Providing face-to-face counselling, family counselling; telephone counselling
• Promoting ‘Responsible Gambling’ and MPGS through media (ethnic newspapers and main stream radio) and community development activities;
• Providing supportive counselling for the family members of problem gambling, liaising with other RGF services (financial counselling and legal aid), face to face/ telephone counselling for problem gamblers in six different languages. I also provide these services to all other CALD (culturally and linguistically diverse) communities. Population group that I provide therapy for is extended across the age spectrum and across all CALD communities.
• Providing cross-cultural assessment for clients referred by NSW Transcultural Mental Health Centre
• Reviewing state-wide Problem Gambling resources in the following languages: Bosnian, Croatian, German and Serbian.

• Improved customer satisfaction by providing timely and accurate services in a professional manner.
• Enhanced team performance by providing effective training on company policies and procedures.
• Established strong relationships with clients, leading to increased trust and loyalty.
• Participated in ongoing professional development opportunities such as workshops or seminars which led to enhanced job competencies.
• Supervised daily activities and provided assistance to staff.
• Facilitating smooth, safe, child focused changeovers, in line with policies and guidelines.
• Assisting the Child Contact Services Supervisor in the parent assessment process.
• Organising a safe and appropriate environment, and activities for children that maximise parent/child interaction and engage children in an interesting, calming and positive manner.
• Communicating with parents and children in a consistent, appropriate, and culturally sensitive way.
• Participating in regular meetings with the CCS Supervisor to receive and provide client information for case management purposes, and to enable evaluation of the services being supplied.
• Adhering to RAQ policy, directions and administrative procedures. ~Children and parents are interacting during contact activities in a positive way where some families are moving through to self-management of contact issues.
• Writing up/ recording supervision notes for each supervision.

• Acting as manager of the service
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Liaising with NSW RGF Service
• Chairing CALD Stakeholders’ meeting
• Providing supervision to MPGS core staff members
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Member of the NSW RGF Ethics Complaints Panel 2010- 2013 NSW Government Office of Liquor, Gaming & Racing
• Developing and implementing training packages for the delivery of in-service programs for NSW Clubs; Australian Psychologist Society…
• Supervising and supporting other core staff members and sessional workers going through Accreditation to become Problem Gambling Counsellors
• Providing face-to-face counselling, family counseling; telephone counselling
• .Promoting ‘Responsible Gambling’ and MPGS through media (ethnic newspapers and main stream radio) and community development activities;
• Accepting referrals from service providers, provision of specialist clinical and cross-cultural consultancy and advise;
• Supportive counselling for the family members of problem gambling, liaising with other RGF services (financial counselling and legal aid), face to face/ telephone counselling for problem gamblers in six different languages. I also provide these services to all other CALD (culturally and linguistically diverse) communities. Population group that I provide therapy for is extended across the age spectrum and across all CALD communities.
• Part of the role involved providing service for the Clinical Consultation and Assessment Service (CCAS) to the Transcultural Mental Health Centre (TMHC) for NSW. At the CCAS I provide assessment and consultation to self –referrals (MPGS, Co-morbidity, TMHC clients) and other government and non-government organisation.

• Improved program efficiency by streamlining processes and implementing best practices.
• Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
• Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
• Designed innovative training materials, enhancing the learning experience for participants and promoting skill development.
• Organized successful events and workshops, creating opportunities for networking and professional development among participants.
• Coordinating, promoting and evaluating the TMHC in-service program aimed at Enhancing Cultural Competence of the Mental Health Sector
• Developing a Transcultural Mental Health training series exploring cultural competence in practice
• Seeking avenues for including multicultural mental health issues into mainstream training initiatives
• Developing and implementing training packages for the delivery of in-service programs that facilitating the transfer of skills between specialist transcultural and mainstream mental health workers.
• Establishing partnerships with mental health, health and other service providers across NSW, including rural and regional areas, to assist them to develop skills in caring for the mental health of people from culturally and linguistically diverse backgrounds (i.e NSW Police; Department of Citizenship and Immigration…).
• Conducting selective off-campus workshops, seminars and other educational activities in the area of transcultural mental health (i.e. Red Cross; In-House Interpreters; NSW Clubs; Health One…).
• Developing and maintaining a centralised collection of resource material for education purposes
• Acting in an advisory/supervisory capacity to staff of the TMHC involved in the organisation of project related training activities
• Developing an action plan in response to training needs identified through TMHC consultations
• Liaising with relevant educational institutions and mental health services to form partnerships in transcultural mental health education
• Providing a follow-up advice and support for participants in training workshops and in-services, service managers
• Establishing partnerships with mental health, health and other service providers across NSW, including rural and regional areas, to assist them to develop skills in caring for the mental health of people from culturally and linguistically diverse backgrounds

§ Preparing Annual Reports

§ Provided supervision to TMHC core staff members (GP Program Senior Officer & Psychology Interns Program Leader)

• Enhanced children (0-3) learning by incorporating hands-on activities and real-world examples in lesson plans.
• Boosted children's social skills development through group projects and collaborative games.
• Supported children with special needs, creating customized learning strategies to accommodate various abilities.
• Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
• Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
• Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
• Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
• Teaching from January 2002- December 2004 (Cressy Road Multipurpose Learning Centre , Ryde, NSW)