Ungkarn Mackenzie
Bendigo
Summary
Energetically advancing in the wellness industry, I've honed my sales expertise and relaxation techniques at notable employers like Refresh Day Spa. My detail-oriented approach and organizational skills have significantly enhanced client satisfaction and service efficiency. Leveraging empathetic listening and genuine concern, I've cultivated strong client relationships within my 2 years of working in the beauty/wellness industry.
Overview
10
10
years of professional experience
Work History
Spa Therapist
Refresh Day Spa
10.2023 - 07.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
Beauty Therapist
Endota Spa
02.2023 - 09.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Educated clients on care processes and advised on further care and products.
- Cultivated warm relationships with regular customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated clients on benefits of massage and recommended home care techniques.
Beauty Therapist
Skin Day Spa
06.2022 - 11.2022
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Performed aroma therapies and specialized relaxation techniques.
Beauty Therapist
Luna Skin & Brow
12.2021 - 03.2022
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Analyzed client needs and came up with individualized treatment plans.
- Educated clients on care processes and advised on further care and products.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Performed treatments such as - Facial waxing, Brow and lash tint, Lash lifts, Brow lamination, Facials, Relaxation massage.
- Trained with brands Ocosmedics and DMK.
Front of House Staff Member
Miznon
01.2021 - 07.2021
- Prepared alcoholic beverages such as standard cocktails for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Hairdressing Apprentice
Worksense
02.2018 - 11.2018
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Processed payments by entering sales in register.
Cafe Attendant
Gloria jeans coffees
07.2017 - 01.2018
- Replenished products for freshness and visibility.
- Fulfilled customer orders timely and efficiently while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Monitored food temperatures to comply with safety regulations.
- Produced food and drink products that adhered to company quality and quantity standards.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Completed sales transactions, including all accepted forms of payment.
- Delivered food to guest tables with timeliness and efficiency.
- Processed sales transactions using POS system.
- Cleaned and maintained dining area and condiment stations.
Apprentice Hairdresser
Hoopla Salon
03.2016 - 11.2016
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Offered exceptional service and support to walk-in and scheduled customers.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Food and Beverage Attendant
Phillip Island nature parks
12.2014 - 11.2015
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Monitored dining room inventory and replenished as necessary.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Assisted customers with carry-out service.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Greeted customers and answered any questions.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Education
Diploma in Beauty Therapy - Beauty Therapy. Start: 06/2019
Victoria University
Melbourne CBD03.2021
Cert II in Animal Studies - Animal Health. Start: 01/2017
Kangan Institute
Broadmedows 06.2017
Cert III in Holiday & Resorts - Hospitality. Start: 02/2014
William Angliss
Melbourne 06.2014
Skills
- Sales expertise
- Detail-orientated
- Organization and Time management
- Relaxation Techniques
Timeline
Spa Therapist
Refresh Day Spa
10.2023 - 07.2024
Beauty Therapist
Endota Spa
02.2023 - 09.2023
Beauty Therapist
Skin Day Spa
06.2022 - 11.2022
Beauty Therapist
Luna Skin & Brow
12.2021 - 03.2022
Front of House Staff Member
Miznon
01.2021 - 07.2021
Hairdressing Apprentice
Worksense
02.2018 - 11.2018
Cafe Attendant
Gloria jeans coffees
07.2017 - 01.2018
Apprentice Hairdresser
Hoopla Salon
03.2016 - 11.2016
Food and Beverage Attendant
Phillip Island nature parks
12.2014 - 11.2015
Diploma in Beauty Therapy - Beauty Therapy. Start: 06/2019
Victoria University
Cert II in Animal Studies - Animal Health. Start: 01/2017
Kangan Institute
Cert III in Holiday & Resorts - Hospitality. Start: 02/2014
William Angliss
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