Unity Smith

Duties included:

• Provide high quality, accurate and timely HR advice
• Provide support and guidance to managers and employees
• Manage end to end recruitment as required by hiring managers, including, but not limited to interviewing, coordinating new hire onboarding, completing background checks and reference checks to complete screenings
• Advocated for staff members, helping to identify and resolve conflicts.
• Assist HRBP to ensure Employment Agreements are compliant and suit business needs
• Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Develop and maintain new starter documentation, personnel files, and database
• Interpret and work with modern awards.

Duties included:

• Increased efficiency and team productivity by promoting operational best practices.
• Met customer call guidelines for service levels, handle time and productivity.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Championed change initiatives within department that led to increased employee engagement scores while improving overall workplace morale.
• Maintained and managed customer files and databases.
• Developed comprehensive training programs to equip new hires with essential skills and knowledge.
• Utilised CRM software to track customer interactions and ensure prompt follow-up on outstanding issues.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
• Established clear expectations for staff behaviour by creating an environment that emphasised accountability, integrity, and respect in all interactions both internally and externally.
• Maintained positive work environment by fostering open communication and promoting teamwork among staff members.

Duties included:

• Maintained clean reception areas by mopping floors, emptying trash cans and wiping down surfaces.
• Investigated and resolved customer inquiries and complaints quickly.
• Navigated multiple computer systems and applications to find information.
• Used exceptional communication to connect with customers, assess needs, and present solutions.
• Managed timely and effective replacement of damaged or missing products.
• Investigated and resolved accounting, service and delivery concerns.
• Took ownership of customers issues to follow problems through to resolution.
• Collaborated with cross-functional teams to ensure seamless service delivery for customers.
• Verified accuracy of customer account information and updated when necessary.
• Accurately tracked and recorded customer interactions in CRM platform.
• Sought ways to improve processes and services provided.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer inquiries via phone, email and web-based platforms.

Duties included:

• Management of archive files from through the DPI
• Working with TRIM and Lotus Notes
• Developing filing processes & ensuring the safe destruction of files
• Building and fostering relationships with Stakeholders
• Training colleagues with different aspects of TRIM
• Responsible for monitoring requests for archive files
• Adhering to timeframes, processes and legislation
• Supporting my team leader with any decisions and/or processes
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.