UNNATI ADHIKARI
Villa 40, 122 Culloden Road, Marsfield,Australia
Summary
Proactive and detail-oriented professional with experience in customer service, administration support and issue resolution. Excellent time management and prioritization skills, able to work effectively under pressure. Committed to delivering outstanding service and continuous improvement.
Overview
3
3
years of professional experience
Work History
Student Administration Support
Macquarie University
10.2024 - Current
- Assisted students with enrollment processes, including registration, timetable adjustments, and understanding course requirements, demonstrating strong communication and problem-solving skills.
- Collaborated with university teams to manage student inquiries, providing timely support on academic policies, exam schedules, and campus resources, ensuring a seamless student experience.
- Demonstrated flexibility and teamwork, adapting to evolving administrative demands during peak enrollment periods.
Retails Assistant
Oz Hair and Beauty
09.2024 - Current
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered incoming calls and emails to provide product information, features and benefits.
Customer Service Assistant
Montefiore Residential Care
07.2023 - 07.2024
- Customer Support: Provided excellent customer service, maintaining a 98% satisfaction rating through attentive and friendly interactions
- Order Management: Handled up to 20 room service orders per shift, prioritizing tasks to ensure timely service delivery
- Problem Solving: Addressed and resolved customer concerns efficiently, escalating issues when necessary to ensure high standards of service
Customer Relationship Management (CRM) Associate
Daraz - Alibaba Group
02.2022 - 05.2023
- Customer Service and Support: Provided responsive customer support, improving overall satisfaction by 20%
- Processed inquiries through multiple channels, including phone, email, and in-person
- Data Processing and Administration: Ensured the accuracy and quality of customer data within the CRM system, contributing to effective service delivery
- Team Collaboration: Worked closely with support teams to ensure quick issue resolution, reducing response times by 25%
Education
Masters of Information Technology - Artificial Intelligence
Macquarie University
08.2025
BSc. Hons - Computer Networking and Cyber Security
London Metropolitan Universisty
12.2021
Skills
- Customer Service and Support
- CRM Management
- Issue Resolution
- Administrative Support
- Data Processing
- Collaboration
- Leadership
- Customer Service
- Teamwork and Collaboration
Timeline
Student Administration Support
Macquarie University
10.2024 - Current
Retails Assistant
Oz Hair and Beauty
09.2024 - Current
Customer Service Assistant
Montefiore Residential Care
07.2023 - 07.2024
Customer Relationship Management (CRM) Associate
Daraz - Alibaba Group
02.2022 - 05.2023
BSc. Hons - Computer Networking and Cyber Security
London Metropolitan Universisty
Masters of Information Technology - Artificial Intelligence
Macquarie University
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