UNNATI KUMPAVAT
Piara Waters
Summary
Dedicated and personable aviation student with over two years of experience delivering exceptional customer service at Perth Airport. Known for my calm approach under pressure, strong work ethic, and ability to adapt in fast-paced operational environments. Currently pursuing a Bachelor of Aviation, I’m passionate about ensuring smooth and welcoming travel experiences for all passengers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Swissport
Perth Airport
01.2023 - Current
- Managed check-in, boarding, and arrival services for domestic and international flights
- Assisted passengers requiring special services, including unaccompanied minors and those with mobility challenges
- Supported operational recovery during delays, providing timely updates and compassionate customer care
- Developed deep familiarity with airport systems and coordination between teams
Customer Service Agent
National Jet Express
Perth Airport
01.2022 - 01.2023
- Facilitated FIFO operations, including check-in and last-minute schedule changes
- Worked closely with ramp and flight crew to ensure efficient turnarounds
- Maintained clear communication with passengers, ensuring their needs were met under time constraints
Tutor
Northshore Coaching College & Kumon
01.2019 - 01.2022
- Delivered lessons to primary and high school students in structured learning environments
- Strengthened communication and mentoring skills through ongoing student engagement
Education
Bachelor of Aviation -
Edith Cowan University
12.2024
Diploma of Aviation Management -
South Metropolitan TAFE
12.2023
Churchlands Senior High School -
12.2021
Skills
- Strong verbal and written communication
- Excellent customer service
- Conflict resolution
- Ability to remain calm and professional in fast-paced environments
- Empathetic and supportive with diverse passenger needs
- Shift flexibility
- Time management
- Professional grooming
- Attention to detail
Timeline
Customer Service Representative
Swissport
01.2023 - Current
Customer Service Agent
National Jet Express
01.2022 - 01.2023
Tutor
Northshore Coaching College & Kumon
01.2019 - 01.2022
Bachelor of Aviation -
Edith Cowan University
Diploma of Aviation Management -
South Metropolitan TAFE
Churchlands Senior High School -
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