Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Unnati Patil

Wollongong,NSW

Summary

Technically sophisticated professional offering a strong foundation in data analysis using Excel, SQL, Python and Tableau. Quickly learn and master new technologies; successfully work in both team and self-directed settings. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Reporting Analyst

Telstra
10.2023 - Current
  • Utilized various sources of data to gather information on sales, customer demographics, inventory levels, and other topics in order to uncover patterns and trends by performing data cleaning and transformation using SQL that could enhance store performance.
  • Developed frequent reports and dashboards using tableau to summarize essential metrics and performance indicators, aiding store managers and executives in making informed decisions related to operations, sales strategy, inventory management, and customer service.
  • Excel based sorting and filtering previous data and patterns to forecast future performance such as sales volume, staffing needs, and inventory levels for seamless business operations.
  • Identified areas for procedure optimization and simplification using pivot table, advising on modifications to sales strategies, customer service guidelines, or inventory management processes to enhance store performance.
  • Collaborated with store managers, sales staff, and other stakeholders to identify data requirements and provide actionable insights.
  • Ensured accuracy, dependability, and consistency of data sources by verifying data inputs and performing necessary cleansing and transformations using MS Excel.
  • Suggested and implemented enhancements for reporting systems, data collection methods, and analytical methodologies to optimize productivity and accuracy.

Sales Consultant

Telstra
03.2021 - 09.2023
  • Attentively engaged with consumers to discover their telecom needs through cheerful greetings, active listening, and insightful questioning about usage patterns, preferences, and concerns.
  • Assisted customers in easily understanding the features, benefits, and pricing of Telstra's products and services by demonstrating profound familiarity with various offerings such as mobile plans, home internet plans, entertainment packages, accessories, and digital items.
  • Analyzed customer requirements and preferences to provide targeted recommendations for cell plans, broadband packages, and bundle agreements.
  • Highlighted functionality and benefits of various items and services, including smartphones, broadband modems, and entertainment services.
  • Led customers through the sales process, addressing inquiries and concerns while finalizing transactions by effectively communicating pricing, contract terms, and payment options.
  • Addressed consumer inquiries regarding account, billing, and Telstra technical support, offering assistance with basic technical difficulties and escalating complex issues to specialised teams.
  • Consistently met or surpassed Telstra's sales targets and KPIs by employing aggressive selling techniques, superior time management skills, and a relentless focus on boosting revenue through new sales and upselling/cross-selling to existing clients.
  • Participated in Telstra's continuing training classes, focusing on enhancing product knowledge, refining sales strategies, and honing customer service skills.

Education

Master of Computer Science -

University of Wollongong

Skills

  • Microsoft Excel
  • SQL
  • Python
  • Data Cleaning, Data Transformation, Data Visualization, Dashboards Designing
  • Power BI
  • Tableau
  • Python

References

Upon request

Timeline

Reporting Analyst

Telstra
10.2023 - Current

Sales Consultant

Telstra
03.2021 - 09.2023

Master of Computer Science -

University of Wollongong
Unnati Patil