Summary
Overview
Work History
Education
Skills
References
Timeline
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Unnati Rathod

Unnati Rathod

Wagga Wagga,Australia

Summary

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

7
7
years of professional experience

Work History

Admin Manager

Ask Jay Cleaning Service
Wagga Wagga, NSW
08.2024 - Current
  • Assisted customers with inquiries and product information through various communication channels.
  • Collaborated with team members to improve service delivery and efficiency.
  • Utilized customer management systems to track interactions and follow-ups.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

Kuki's Premium Packaging
Wagga Wagga, NSW
03.2024 - 08.2024
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.

HR Executive

NEXTGEN
12.2021 - 12.2023
  • Streamlined HR processes by implementing efficient workflows and reducing paperwork.
  • Coordinate with the Director to understand recruitment requirements.
  • Conduct telephonic interviews at the first level to shortlist.
  • Coordinate with the interviewer panel to conduct interviews and finalize candidates.
  • Responsible for new joiners' orientation and induction.
  • Keep track of leaves, holidays, and attendance.

HR & Admin Executive

Spiral Techno lab
03.2020 - 06.2020
  • Posting job vacancies, screening resumes, and coordinating interviews.
  • Maintaining and updating employee records (e.g., personal details, contracts, and leave data).
  • Managing attendance, timesheets, and payroll coordination.
  • Supporting employee engagement activities, celebrations, and events.
  • Maintaining physical and digital records of important documents.

Admin Executive

Forret India
12.2018 - 12.2019
  • Coordinate and schedule interviews between candidates and hiring teams.
  • Maintain candidate databases, employee records, and recruitment trackers.
  • Prepare and manage offer letters, appointment letters, and onboarding documents.
  • Support recruiters with job postings, application tracking, and follow-ups.

Education

Certificate III - Business Administration

Frontier Institute of Technology
01.2025

Bachelor of Engineering - Electronics & Communication

Government Engineering College
Gandhinagar
01.2018

HSC - Science

Gyan path School
Morbi
01.2014

Skills

  • Customer service management
  • Exceptional customer service
  • Quality standards
  • Team collaboration
  • Communication skills
  • Relationship building
  • Technical support

References

Sash (Director)

0432891717

Kuki's Premium Packaging

Jay (Director)

0406615845

Ask Jay Cleaning Service

Timeline

Admin Manager

Ask Jay Cleaning Service
08.2024 - Current

Customer Service Representative

Kuki's Premium Packaging
03.2024 - 08.2024

HR Executive

NEXTGEN
12.2021 - 12.2023

HR & Admin Executive

Spiral Techno lab
03.2020 - 06.2020

Admin Executive

Forret India
12.2018 - 12.2019

Certificate III - Business Administration

Frontier Institute of Technology

Bachelor of Engineering - Electronics & Communication

Government Engineering College

HSC - Science

Gyan path School

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Unnati Rathod