Summary
Work History
Education
Skills
Timeline
Generic
Upasana Ghimire

Upasana Ghimire

Rockdale,NSW

Summary

Dedicated customer service representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in coffee and customer service, creating memorable beverages for customers in busy establishments. Excellent time management skills combined with knowledge of the customer service industry. Bilingual and hardworking, looking for an opportunity to join a team and willingly to learn something new.

Work History

Food and Beverage Attendant

Sofitel Luxury Hotels
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.

Barista

Salvage Speciality Coffee
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Barista

Happy Alley Cafe
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Developed strong product knowledge to upsell menu items and increase overall sales revenue.
  • Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.

Cafe Allrounder, Junior Barista

Little Giant Roasters
  • Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
  • Expedited drink production by mastering efficient brewing techniques and equipment usage.
  • Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
  • Assisted in inventory management to minimize waste and optimize product availability.

Education

Bachelors of business Accounting -

National Academy of professional Studies
01.2024

Skills

  • Managing overall coffee bar
  • Excellent communication skills
  • Ability to work in team and individually
  • Performance oriented
  • Portioning
  • Staff Leadership
  • Up-selling Abilities

Timeline

Food and Beverage Attendant

Sofitel Luxury Hotels

Barista

Salvage Speciality Coffee

Barista

Happy Alley Cafe

Cafe Allrounder, Junior Barista

Little Giant Roasters

Bachelors of business Accounting -

National Academy of professional Studies

Similar Profiles

CREATE PROFILE
Upasana Ghimire