Upendra Niroula
Waitara,Australia
Summary
Dynamic case worker with proven adaptability and critical thinking skills, honed at Reach Support Services for Homelessness and Disability Incorporated. Excelled in providing client-centered support and building trust across diverse cultural backgrounds. Expert in case management processes and effective communication, achieving sustainable solutions for client independence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Worker
Reach Support Services for Homelessness and Disability Incorporated
01.2024 - Current
- I gained valuable experience in case worker and case management, particularly through my interactions with youth and the community
- Good understanding of Case management processes like assessing planning, monitoring, and documentation
- Recognition and compliance with ethical standards and legal requirements like supporting confidentiality, obtaining informed consent, and respecting the client's rights and dignity
- Effective communication, building trust and rapport to provide effective support
- Collaboration and building networks with a range of service providers and stakeholders to provide holistic support to the clients
- Supervision and reflective practice
Case Worker on FDV and Homelessness
The Equanimity Project Australia
Eastgardens, Australia
01.2024 - Current
- Assessed client needs, created case plans, and connected them with essential services while advocating for their rights
- Managed crises effectively and conducted safety assessments to ensure client protection
- Delivered client-centered, culturally sensitive support with clear and empathetic communication
- Worked with multidisciplinary teams and external agencies to provide integrated care
- Supported right records and developed sustainable solutions to support client independence
- Encouraged self-confidence and resilience in clients to navigate challenges
Volunteer
FOCUS-NEPAL
, Nepal
01.2021 - 12.2021
- Coordination with local authorities
- Community outreach
- Distributing food and essentials
- Supporting healthcare services
- Health education and awareness
- Work with people from culturally diverse backgrounds
Unknown
Stupa Community Hospital Jorpati Kathmandu
Jorpati, Nepal
01.2018 - 01.2021
- Provide compassionate care and aid to elderly residents
- Collaborate with a multidisciplinary team to ensure the wellbeing of residents
- Proficient in triaging patients, providing first aid, and managing emergency medical conditions effectively
- Skilled in administering medications, performing diagnostic tests, and helping in minor surgical procedures
- Experienced in evaluating patients' medical conditions, recording vital signs, and preparing detailed health reports
- Coordinated and supervised medical staff in high-pressure emergency settings, ensuring smooth workflow
- Set up clear and empathetic communication with patients, families, and multidisciplinary teams
- Managed critical situations, prioritizing patient safety and delivering prompt, effective interventions
- Educated patients and their families on health maintenance, disease prevention, and post-discharge care
- Supported exact medical records and ensured compliance with healthcare policies
Education
Diploma of Health Assistant - General Medicine
Nepal Institute of Health Science
Jorpati Kathmandu, Nepal01.2107
Bachelor - Community services
Stotts college
12.2024
Skills
- Teamwork
- Adaptability
- Duty of care
- Interpersonal skills
- Critical thinking
- Time management
- Cultural competence
Certification
- Work, Health, and Safety Training (WHS)
- Manual Handling Training
- First AID CPR Certificate
- Working With Children Check (WWCC)
- NDIS Worker Clearance
References
- Gavy Singh, Director, Reach Services, 1300459136, contact@reachservices.com.au
- Karen Levin, The Equanimity Project Australia, 0490338100, Maroubra, Maroubra, NSW, 2035, karen@theequanimityproject.org
Timeline
Case Worker
Reach Support Services for Homelessness and Disability Incorporated
01.2024 - Current
Case Worker on FDV and Homelessness
The Equanimity Project Australia
01.2024 - Current
Volunteer
FOCUS-NEPAL
01.2021 - 12.2021
Unknown
Stupa Community Hospital Jorpati Kathmandu
01.2018 - 01.2021
- Work, Health, and Safety Training (WHS)
- Manual Handling Training
- First AID CPR Certificate
- Working With Children Check (WWCC)
- NDIS Worker Clearance
Diploma of Health Assistant - General Medicine
Nepal Institute of Health Science
Bachelor - Community services
Stotts college
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